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Engaged Employer

Wipro

Compare

3.7

based on 53.2k Reviews

Video summary

2550 Wipro Jobs

Datacenter Engineer(Contract)

Wipro Limited

3.7

based on 53.2k Reviews

3-7 years

Mumbai

1 vacancy

Datacenter Engineer(Contract)

Wipro

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

ESIC AutoCAD Citrix VMware Microsoft Azure Active Directory

+ 10 more

Job Description

About The Role :

Do

Excellent communication skills

Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.

Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.

Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support

Answer incoming calls and respond to customers emails in timely manner.

Manage and resolve customer complaints.

Identify and escalate issues to supervisors as and when needed.

Provide product and service information to customers.

Research required information using available resources and Offer Solution to customers.

Research, identify, and resolve customer complaints using applicable software.

Route calls and tickets to appropriate resources and Domains who can best support he user,

Document all call information according to standard operating procedures.

Recognize, document, and alert the management team of trends in customer calls.

Create SOPs for new Issues and resolution given.

Complete call logs and reports.

Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

Prepare for Wipro Data Center Engineer roles with real interview advice

What people at Wipro are saying

3.4

Rating based on 14 Data Center Engineer reviews

Anonymous · Engineering - Hardware & Networks in Chennai

Likes

Good infrastructure and facilities

Dislikes

People behaving

Salary - Bad

+5 more

Read 14 Data Center Engineer reviews

Data Center Engineer salary at Wipro

reported by 55 employees with 2-5 years exp.

₹1.9 L/yr - ₹6 L/yr

15% less than the average Data Center Engineer Salary in India

View more details

What Wipro employees are saying about work life

based on 53.2k employees

64%

72%

63%

78%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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