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2559 Wipro Jobs

Fraud Analyst

1-3 years

₹ 1.9 - 4L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

40 vacancies

Fraud Analyst

Wipro

posted 2d ago

Job Description

About the Role

In this role, you will be responsible for protecting our members from fraud and account takeover attempts. You will use Accertify and other tools to review transactions and investigate potentially suspicious activity. You will also be responsible for responding to member emails and resolving their issues.

Responsibilities:

  • Analyze transactions in Accertify and investigate potentially suspicious accounts and activities using various sources.
  • Exercise sound judgment in identifying fraudulent activities and account takeover attempts, even when explicit fraud indicators are absent.
  • Conduct investigations to gather evidence and support decision-making.
  • Mitigate financial risk by taking appropriate actions on potentially fraudulent activity, including canceling orders, banning accounts, and escalating complex cases.
  • Respond to member inquiries in Zendesk regarding account security, including reports of suspected account takeover, with empathy and professionalism.
  • Investigate and resolve member appeals in Zendesk for orders and accounts incorrectly flagged as fraudulent, ensuring fair and timely resolutions.
  • Effectively differentiate between legitimate members and potential fraudsters attempting to gain access to accounts.
  • Secure compromised accounts and restore legitimate access in account takeover (ATO) situations.
  • Identify, act upon, and report trends in fraudulent behavior and account takeover attempts to team leads.
  • Make sound decisions quickly, even in ambiguous situations, and provide feedback on workflow gaps to leadership.

About You

  • 1+ years of experience in fraud investigations, enforcement operations, or risk assessment in e-commerce marketplaces, or equivalent experience in online security or seller fraud prevention within the e-commerce industry.
  • Highly adaptable and tech-savvy, with strong internet research skills.
  • Excellent research and documentation skills, with a keen attention to detail and an investigator's mindset.
  • Strong critical thinking and problem-solving abilities; able to make sound decisions, even in ambiguous situations, and find a path to action.
  • A passion for identifying, investigating, and preventing fraudulent activity.
  • Excellent written and verbal communication skills, and comfortable providing and receiving feedback.
  • Fluent in English.

Bonus Points:

  • Experience using Zendesk, Accertify, Slack, and/or Google Suite.
  • Experience in customer service or support.

Perks & Benefits:

  • Transportation Facility
  • Direct Payroll
  • Shift Allowance
  • Medical Benefits



Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

Prepare for Wipro Fraud Analyst roles with real interview advice

Top Wipro Fraud Analyst Interview Questions

Q1. What is fraud and different ways on how we can try to stop it
Q2. What is the difference between credit and debit cards?
Q3. What is cvv ? Same cvv number can work with another card?
View all 12 questions

What people at Wipro are saying

4.0
 Rating based on 23 Fraud Analyst reviews

Likes

Nothing but a job security

Dislikes

Everything, I work for one of the wipro's client. Wipro make us to work for 9.5 hrs and make us raise the attendance for only 8.5 hrs that extra hour won't reflect anywhere in your production , they say that hr is your break. The skill development program actually exist only on paper. Salary is very meagre not even enough to meet ou..Read More

  • Salary - Bad
  • +4 more
Read 23 Fraud Analyst reviews

Fraud Analyst salary at Wipro

reported by 268 employees
Lock Unlock
₹1.1 L/yr - ₹6.5 L/yr
25% less than the average Fraud Analyst Salary in India
View more details

What Wipro employees are saying about work life

based on 53.3k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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