Senior Manager-HRBP [BPO]

The Role:
We are looking for a dynamic people leader who understands the - bigger picture- and can balance
strategic vision and thought leadership with execution excellence. The incumbent will bring extraordinary focus and expertise in and scaling a dynamic operation and organization focused on the customer-centricity, team growth and well-being and operational rigor.

Essential Job Elements:
The role would involve complete generalist activities, HR initiatives, employee retention & employee engagement etc for the location.
Provide strategic thinking and direction to the team and implement the Human Resource strategies effectively and efficiently.
Provide vision, leadership, planning, and guidance for the development, implementation andmanagement of an effective employee lifecycle.
Foster and maintain positive relationships with Customer base, serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes.
Drive the continuing development of the team and the integration of HR functions.
Work closely with the leadership team in the development and implementation of both short and long-term human resources strategies designed to drive business growth, and overall employee engagement.
Partner closely with the senior leadership team to drive culture change for the location, aligning to the cultural values.
Leading the creation of a culture of open and proactive communications so that every employee has the necessary information needed to perform to their maximum potential.
Implement the company's employee engagement programs and employee engagement survey process.
Act as a mentor, coach, thought leader and functional expert to senior management.
Implement consistent strategy for HR management and development and selection of policy/practices, performance management and compensation, goal setting, diversity and
inclusion, and employee relations.
Manage and develop direct reporting staff.

Profile & Experience
12+ years of experience in Human Resources position.
Must be well-versed with HR generalist responsibilities.
Must be well-versed in each of the human resources disciplines compensation and benefits, payroll, training and development, employee relations and employee engagement.
Ability to exercise sound and timely judgment and maintain confidentiality of sensitive information.
Experience working with a global, matrix environment with multicultural teams.
Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices.
MBA/PG degree"