SecOps Engineer - Zscaler

*Responding to support cases from customers regarding security tool-related issues
*Providing timely and effective troubleshooting assistance to resolve customer problems
*Documenting support cases and solutions for future reference and knowledge sharing
*Communicating with customers in a professional and courteous manner, keeping them updated on the status of their cases
*Collaborating with cross-functional teams, including senior engineeers and product managers, to escalate and resolve complex issues
*Contributing to the development of knowledge base articles and other support resources
*Participating in training sessions and workshops to enhance technical skills and product
knowledge *Someone with Flexible to work 24/7 Security Platform Operations and willing to work in shifts.
*Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF
*Knowledge on Cloud Security
*Experience working in a technical support or helpdesk role is preferred *Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc.
*Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.)
*Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus