Upload Button Icon Add office photos
filter salaries All Filters

5 Wingify Jobs

Wingify - Technical Support Engineer - Frontend Technologies (2-8 yrs)

2-8 years

Delhi ncr, Mumbai, Bangalore / Bengaluru

Wingify - Technical Support Engineer - Frontend Technologies (2-8 yrs)

Wingify

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

A Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies. This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. The Support Engineer is the technical interface between our customers and VWO's Development/QA and Product management teams.

This is Permanent Night Shift from 9 PM - 5 AM IST(Indian Standard Time)

Job Responsibilities :

- Provide technical support to customers via email, chat and phone calls.

- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.

- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.

- Create internal or external knowledge base articles/whitepapers.

- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.

Professional Competencies :

- Good understanding of web applications, HTML, JavaScript, CSS and JQuery.

- Prior experience in supporting enterprise customers.

- Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.

- Outstanding communication, understanding, and writing skills.

- Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.

- Well organized with utmost care to detail, along with good comprehending skills to address issues.

- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.

Desired Skills & Experience :

- Min 2 to 6 years experience in a customer support role.

- Bachelor's degree, Computer Science related.

- Good understanding of web applications, HTML, JavaScript, and CSS.

- Strong problem-solving skills.

- Strong written and verbal skills.

Company Overview :

VWO made history in 2010 by revolutionizing A/B testing with the launch of the world's first visual editor for webpage modifications, eliminating the need for coding. This innovation catapulted VWO's parent company, Wingify, to become one of India's most successful SaaS companies. Today, VWO is the global pioneer in conversion optimization, empowering marketers to boost conversion rates and drive sales on their websites. With a client base exceeding 2500, VWO promotes a data-driven approach that fosters experimentation and growth. VWO's latest version bundles a myriad of features into a single package, including A/B testing, Heatmaps, Session Recordings, Funnels, Form Analytics, Personalization, Server-Side Testing, and Program management.

To see what we have released recently and in the past, you can check here.

Why Join VWO ?

Would you like to own the product vision, strategy, and execution of a product suite used by over 2,500 clients in 90+ countries across various industry domains? Embark on a thrilling journey with a top SaaS company in India as it scales from a $47 million to a $100 million revenue powerhouse. Wingify, a leading player in conversion optimization, aspires to be the most admired tech company to emerge from India.


Functional Areas: Software/Testing/Networking

Read full job description

Wingify Interview Questions & Tips

Prepare for Wingify Technical Support Engineer roles with real interview advice

People are getting interviews at Wingify through

(based on 10 Wingify interviews)
Job Portal
Company Website
Referral
Campus Placement
40%
30%
20%
10%
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at Wingify are saying

3.1
 Rating based on 2 Technical Support Engineer reviews

Likes

Nice

Dislikes

No work life balance

Read 2 reviews

Technical Support Engineer salary at Wingify

reported by 7 employees
₹4.5 L/yr - ₹10.5 L/yr
78% more than the average Technical Support Engineer Salary in India
View more details

What Wingify employees are saying about work life

based on 26 employees
96%
100%
96%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wingify Benefits

Work From Home
Free Food
Team Outings
Health Insurance
Free Transport
Child care +6 more
View more benefits

Compare Wingify with

Freshworks

3.5
Compare

Zoho

4.3
Compare

InMobi

3.6
Compare

Mu Sigma

2.7
Compare

LTIMindtree

3.9
Compare

TCS

3.7
Compare

HCLTech

3.6
Compare

Infosys

3.7
Compare

Wipro

3.7
Compare

Tech Mahindra

3.6
Compare

Maxgen Technologies

4.6
Compare

VDart

4.5
Compare

ANR Software Private Limited

4.5
Compare

Magic Edtech

3.1
Compare

Value Point Systems

3.8
Compare

F1 Info Solutions and Services

3.8
Compare

Polestar Solutions & Services India

4.3
Compare

JoulestoWatts Business Solutions

2.9
Compare

SS Supply Chain Solutions

4.1
Compare

Jumio

3.7
Compare

Similar Jobs for you

Support Engineer at Searchspring

Bangalore / Bengaluru, Pune

5-6 Yrs

₹ 8-14 LPA

Technical Support Engineer at Talent Nexa Consulting

Bangalore / Bengaluru, Remote

2-8 Yrs

₹ 30-40 LPA

Senior Web Developer at XACTLY

Bangalore / Bengaluru

5-8 Yrs

₹ 15-18 LPA

Full Stack Developer at Luxoft

3-7 Yrs

₹ 25-30 LPA

DOT NET Developer at Revalsys Technologies

Hyderabad / Secunderabad

2-10 Yrs

₹ 12-30 LPA

Frontend Architect at Mobile Programming LLC

4-8 Yrs

₹ 8-17 LPA

Software Developer at vanguard

Lucknow

3-5 Yrs

₹ 12-15 LPA

Technical Support Engineer at MNR Solutions

Bangalore / Bengaluru, Chennai

4-12 Yrs

₹ 24-29 LPA

Software Development Engineer II at Bunch Microtechnologies Pvt Ltd

Noida

3-6 Yrs

₹ 12-18 LPA

Software Engineer II at Federal Soft Systems Private Limited

Hyderabad / Secunderabad

4-8 Yrs

₹ 8-12 LPA

Wingify - Technical Support Engineer - Frontend Technologies (2-8 yrs)

2-8 Yrs

Delhi ncr, Mumbai, Bangalore / Bengaluru

2mon ago·via hirist.com

Director - Data Science Domain (8-15 yrs)

8-15 Yrs

9d ago·via hirist.com

Wingify - Lead Engineer - Javascript (6-10 yrs)

6-10 Yrs

9d ago·via hirist.com
write
Share an Interview