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Wind River

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3.1

based on 13 Reviews

35 Wind River Jobs

Member of Technical Staff - Technical Support

Wind River

3.1

based on 13 Reviews

6-8 years

Bangalore / Bengaluru

1 vacancy

Member of Technical Staff - Technical Support

Wind River

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

Python Computer Networking Linux Administration C++ Automotive Engineering Aerospace

+ 2 more

Job Description

ABOUT THE OPPORTUNITY

If you re a curious and collaborative engineer, someone excited about tackling hard problems and finding innovative solutions, you will love being part of our group.

Our customers use our Wind River Systems Products (on-prem and SaaS) to develop cutting-edge IoT and embedded system devices that will enable the next generation of technology user experiences.

You will work with standard off-the-shelf and custom hardware designs and systems, troubleshooting not only for OS issues but the possible interaction problems between the hardware design and the software applications of our customers throughout their life-cycle and help them successfully reach their business goals by implementing Wind River s products and services.

You will need to be sharp and self-driven to jump into our labs and duplicate customer environments, systems, and devices. You will master skills in a wide range of Wind River tools such as IDEs, compilers, etc., to understand customer setups, anticipate or investigate possible root causes, and provide high-quality solutions.

You will work closely with end-users, stakeholders, and developers within Wind River customer support operations to assess, troubleshoot, and solve complex multi-layered issues (hardware, software and everything in between).

Responsibilities:

Provide expert technical support for Wind River products, resolving customer issues effectively.
Handle escalations and act as a single point of contact for premium customers, if required.
Document issues and solutions comprehensively for internal records and the knowledge base.
Develop technical content for online support and contribute proactively to process improvements.
Mentor and train local/global support engineers and internal teams.
Collaborate with stakeholders, including product managers and sales teams, for issue resolution.
Provide on-site support and training when needed, ensuring high-quality customer interactions.
Maintain availability for after-hours duties to support 24/7/365 coverage as required.

Key Qualifications:

Bachelor s or Master s degree in Computer Science, Electrical Engineering, or a related technical field.
6-8 years of cloud-based operations and customer support experience.
Proficiency in cloud platforms (Azure/AWS), DevOps tools, Kubernetes, and containerization technologies.
Strong skills in C/C++, shell/Python scripting, YAML, and version control systems.
Knowledge of cloud-native networking, system architecture, and Linux-based virtualization.
Excellent communication, problem-solving skills, and ability to work independently.

Employment Type: Full Time, Permanent

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