37 Whitefield Careers Jobs

Responsibilities :

• Provide technical support for the Zeta DSP, programmatic campaign performance, and third-party programmatic platforms.
• Review and triage support cases, escalating to Product / Engineering when needed.
• Keep clients informed of status until resolution using non-technical, customer-friendly language.
• Utilize tools such as Google Chrome Developer Tools and Postman during the investigation of support cases.
• Author and execute SQL queries, often involving joins across multiple tables, to pull data for in-depth support case troubleshooting.
• Manage collaboration and build processes between cross-functional teams to ensure efficient issue resolution and notification.
• Draft and maintain product and troubleshooting documentation.
• Participate in team-owned programs such as Platform Administration, Vendor Certification, Third-Party Ad Tag Handling, and more.

• You are analytically driven.
• You are a problem solver.
• You are a collaborator.
• You pinpoint efficiency gaps and build creative solutions.
• You are nerdy but loveable.
• Possess a genuine enthusiasm and curiosity for technology, operations, and the programmatic landscape.
• 2+ years in a support role.
• Bachelor's Degree in Computer Science, Mathematics, Statistics, or related field OR equivalent experience.
• Deep understanding of the Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction.
• Experience using DSPs including (but not limited to): Google Campaign Manager 360 The Trade Desk, and Xandr Invest. Zeta DSP is a plus.
• Experience using tag management platforms including (but not limited to): Google Tag Manager, Tealium, and Adobe Launch.
• Some experience with HTML, JavaScript, and CSS.
• Intermediate SQL acumen (MySQL, Vertica, HIVE).