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3 Whirlpool Jobs

Area Service Manager-Deputy Manager grade (East India)

5-10 years

Guwahati, Bhubaneswar, Kolkata

4 vacancies

Area Service Manager-Deputy Manager grade (East India)

Whirlpool

posted 24d ago

Job Role Insights

Flexible timing

Job Description

le & Responsibilities

Supervision of Service Partner Operations

  • Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner
  • Assist service partners in educating service engineers about the right attitude for handling customer interactions
  • Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts

Defect Management and Trade

  • Maintain trade partner satisfaction by providing timely resolution in case of

defective products at the shop floor

  • Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs

Training of Service Engineers

  • Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products

Sales and revenue

  • Promote sales of accessories, water products, spare parts and stabilisers
  • Interface with service quality team and service partners to communicate targets and incentive schemes


Preferred candidate profile

5+ years of relevant experience as an Area Service Manager preferably in Consumer Electronics and Appliances industry.


Job Openings for following locations:-

Bhubaneshwar

Kolkata

Guwahati

Lucknow

Patna





Employment Type: Full Time, Permanent

Read full job description

Whirlpool Interview Questions & Tips

Prepare for Whirlpool Area Service Manager roles with real interview advice

Top Whirlpool Area Service Manager Interview Questions

Q1. difference between SPI and I2c protocol 2. difference between structure and union 3. What is bitfied in c and how to define them 4. What is ... read more
Q2. What will be you approach to resolve a worker union strike over salary and working hours?
Q3. How to convince customer if customer need same product of other company?
View all 46 questions

What people at Whirlpool are saying

3.8
 Rating based on 28 Area Service Manager reviews

Likes

Exponentially high Targets

Dislikes

Exponentially high target that you can’t achieve and then forget about promotion

  • Skill development - Poor
  • +4 more
Read 28 Area Service Manager reviews

Area Service Manager salary at Whirlpool

reported by 56 employees with 8-13 years exp.
₹6.6 L/yr - ₹15 L/yr
11% more than the average Area Service Manager Salary in India
View more details

What Whirlpool employees are saying about work life

based on 1.8k employees
68%
47%
40%
98%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Whirlpool Benefits

Submitted by Company
Insurance Benefits
Financial Health
Time Off
Discounts and Other Perks
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Team Outings
Cafeteria
Work From Home +6 more
View more benefits

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