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1 TTEC India Wfm Specialist Job
Senior WFM Specialist
TTEC India
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Pinpoint areas for improvement through monitoring call volumes , managing agent staffing , scheduling processes, and forecasting future needs for a successful client program
- Use your knowledge and understanding of client needs to analyze and prepare staffing reports while comparing new information to old reports
- Forecast and recommend staffing headcounts on a long-term basis
- Bring y our time management and organizational skills to manage multiple, complex, on going tasks
- Work across many departments to implement existing and new processes built for success
What You Bring to the Role
- 2 years or more data analysis experience
- Associate degree, technical school or equivalent work experience
- Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks
- Solution-oriented mindset
- Understanding, interpreting, and manipulating data for reporting
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- And yes... all the competitive compensation, performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Wfm Specialist roles with real interview advice
People are getting interviews at TTEC India through
People are getting interviews through
(based on 104 TTEC India interviews)
Job Portal
Referral
Company Website
Walkin
Campus Placement
Recruitment Consultant
34%
24%
13%
5%
3%
2%
19% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Wfm Specialist at TTEC India are saying
Wfm Specialist salary at TTEC India
reported by
4
employees
with 1-4
years exp.
₹2.8
L/yr - ₹3.2
L/yr
53%
less
than the average Wfm Specialist Salary in India
View more details
What TTEC India employees are saying about work life
based on 1.2k employees
Flexible timing
Rotational Shift
No travel
Day Shift
TTEC India Benefits
Submitted by Company
Free career development courses Tuition support & reimbursement Health & wellness programs Paid time off & work-life balance Community give back events Referral & recognition programs
Submitted by Employees
View more benefits 
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TTEC India Ahmedabad Office Location
Ahmedabad, Gujarat Office
Headquarter
TTEC Ahmedabad
Opp. L. J. College,
Off S. G. Road 382210
Makarba, Ahmedabad
Ahmedabad, Gujarat
382210
382210
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