Solution Architect-D&T-Support & Testing

Job Summary:

The Solution Architect, DT, Support Testing requires the knowledge to participate in design, build, test and deploy effective testing solutions. To fulfill this role, the L1 Support Testing consultant applies appropriate technologies to meet the short- and long-term goals of the Testing Support organization. This level role provides the opportunity for exposure to fundamental of software Automation testing principles and concepts.

Essential Duties and Responsibilities:
Basic Understanding of SAP Manual Testing, Functional and Regression Test Automation.
Work with Design and development team to identify and capture test cases, ensure version management.
Work on product design to guarantee adherence of test coverage for meeting end user requirements.
Test all aspects of the product/system like function/component, system, performance, Regression and service.
Setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases.
With the help of Test Manager apply, design and develop automated testing strategies and build automated testing frameworks.
Learn and implement automation test framework
Record test results, report and verify software bug fixes to accept automation criteria.
Coordinate with program and development management teams in product development lifecycle to confirm end user product and quality requirements along with development schedule.
Analyze performance test requirements and develop test plans.
Handle performance testing and present results for validating and analysis to Project Teams.
Answer technical issues to resolve and follow up.

Education and Experience:
Bachelor s Engineering degree
Minimum 3-5 years of experience

Knowledge, Skills and Abilities:
Possesses exposure to or education in the following:
An understanding of the software development life cycle as well as the business approach for the product
Willing to work in a 24x7 environment and provide weekend coverage, if needed
Ability to multitask in a fast-paced environment
Manage customer expectations regarding estimated response times for issue resolution.
Resolving the issues through Phone, chat, and email communication channels.
Meet SLAs like response and resolution times with help of Functional Technical team
Collaborate with Functional Technical Support team members to properly manage customer inquiries and escalate when appropriate.
Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
Run monitoring reports for usage, performance, and/or availability.
Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.
Understanding of Microfocus ALM Software (Microfocus Quality Center) Testing Tools
Experience in software development life cycle and software development methodologies like Agile, Azure DevOps etc.
Analytical skills

Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Able to comply with the company s safety and quality policy always

Competencies/Authorities
SAP Testing, SAP Test Automation Validation is minimum 4+ years.
Knowledge of Azure DevOps and Jira is mandatory.

Physical and Travel Requirements
Willing to work in the shift 12:00pm to 9:00pm
10% travel, including global travel
Occasional on-call work required

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.