WebileApps - Account Manager/Service Delivery Manager (5-6 yrs)

- We seek a highly skilled Account Manager/Service Delivery Manager to oversee the end-to-end delivery of software services for a key AMC client.

- This role requires deep expertise in the mutual fund industry and strong experience in managing service delivery in a technology or financial services domain.

- The ideal candidate will act as the primary point of contact for the client, ensuring exceptional service, seamless delivery, and client satisfaction.

The core responsibilities for the job include the following:

Client Relationship Management:

- Act as the primary point of contact for the assigned AMC client.

- Build and maintain strong, long-term relationships with key client organization stakeholders.

- Understand the client's business needs and align the service delivery to meet their expectations.

Service Delivery Oversight:

- Manage and oversee the end-to-end delivery of software services, ensuring they meet the defined service level agreements (SLAs).

- Coordinate with internal technical teams to ensure timely and high-quality project delivery.

- Proactively identify potential risks in service delivery and mitigate them to prevent disruptions.

Operational Excellence:

- Continuously monitor service performance metrics and report key outcomes to the client and internal stakeholders.

- Implement process improvements to enhance operational efficiency and client satisfaction.

- Drive initiatives to automate, streamline, and improve the delivery process.

Project Management:

- Lead service delivery projects, ensuring they are completed on time, within scope, and budget.

- Act as a liaison between the client and internal development teams, coordinating project requirements, timelines, - and deliverables.

Requirements:

- Bachelor's degree in Finance, Business Management, or related fields.

- A computer science background, MBA, or equivalent qualification is a plus.

- 5-6 years of experience in account management or service delivery roles, preferably in the financial services industry.

- Proven experience working with mutual funds, asset management companies, or related domains.

- Experience in software services or project management in a technology-driven environment.

- Strong understanding of the mutual fund ecosystem and its operational aspects.

- Exceptional client relationship management and communication skills.

- Ability to manage multiple projects and deadlines efficiently.

- Solid problem-solving and decision-making abilities, with a focus on client satisfaction.

- Proficiency in managing budgets, reporting, and service-level agreements (SLAs).

- Technical understanding of software services and delivery models (knowledge of APIs, cloud-based systems, and platforms like AWS or Azure is a plus).