Sr. Technical Support Specialist (Application Specialist)

Role - Sr. Technical Support Specialist.

Keywords - Application Specialist, Analytical instruments , DSC,TGA,NANO DSC , ITC , Microcalorimeters, Biophysical Chemistry, Drug-protein interactions.

PFB JD: TA Instruments  is on the lookout for an Application Scientist to join our Analytical Sciences team.

As an Application Scientist, youll be part of a team whose mission is to delight our customers and ensure customer success. Assist the Sales team to match prospective customers with the right TA Instruments  solution by participating in interactive presentations and performing feasibility studies. Engage in application-specific follow-up support with current customers to ensure their continued success. Research emerging markets to identify new killer applications.”  Refine and promote new applications for existing and upcoming products. Train our customers how to apply and operate our instruments during Thermal and Microcalorimetry products and applications. Contribute application expertise to Marketing content, such as presentation slides, webpages, brochures, and application notes Work closely with Business partners and Field Sales operations to provide credible and impartial consultancy and technical sponsor in a fast paced pre- and post sales environment. Collaborate with the team of Account Managers in diagnosing the customer’s requirements, and design analysis that showcase the better capabilities of Waters product portfolio in line with the customers’ goals. Perform instrument demonstrations and provide expert advice to customers during the sales process, focusing on how Waters system solutions will address and benefit the customer’s needs. Ensure that the equipment, analysis and customer demonstrations are properly prepared, in order to guarantee the highest level of customer experience in a timely manner. Perform system and application training as well as technical sponsor to customers after the product has been installed. Conduct internal Waters Solutions Training to Field Sales Operations.

Qualifications • Three years hands-on experience with DSC,TGA ,NANO DSC , Nano ITC, TAM and software; experience with Microcalorimeters is highly desirable. Experience with TA Instruments Products would be great ideal! • Sound technical knowledge in Biophysical Chemistry, Drug-protein interactions, Thermodynamics of Drug Delivery Systems, and Biomolecular Interactions • Analytical and problem-solving skills as well as the ability to identify opportunities for improvement. • Strong self-motivation, scrupulous attention to detail, high-quality written and oral communication skills, and the ability to thrive in a collaborative environment. • Excellent interpersonal skills and customer-centric focus. • Flexibility to travel, as needed, to customer locations.

Education • MS or PhD degree in Analytical Chemistry, Chemistry, Biochemistry, Nanobiotechnology, Materials Science/Engineering or related field.

Experience •

3+ years user experience with DSC,TGA,NANO DSC , ITC , TAM, Microcalorimeters. Skills • Action oriented and eager to achieve results • Sound communication and presentation skills • Highly organized / well-prepared / time management skills • Strong interactive skills and a good listener • Matured disposition, positive attitude and strong sense of dedication • Adaptive to a dynamic and ever-changing environment.