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8 WATConsult Jobs
Jr . ORM Executive
0-2 years
₹ 2.31686 - 3.3L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Mumbai
1 vacancy
Jr . ORM Executive
WATConsult
posted 5y ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job Description
- A Jr. ORM Executive is responsible to monitor, connect, converse, engage and enhance brand s online reputation.Be a representative of WATConsult, aids its clients by acting as a central point of contact for leveraging brand s online reputation; to support various objectives for reputation, branding and audience engagement.
- Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
- Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management
- Promptly respond to negative comments, feedbacks, redressing complaints within client s specified turn-around time thus making the user journey with the brand worthwhile
- Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online
- Acknowledging compliments showcasing the same on brand social media pages
- Effectively identifying and utilising social listening tools for response management
- Sharing the brand comments on real-time basis with the respective brand associates/managers
- Categorise data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully
- Assist the brand to effectively position itself, eliminate weak-links, leverage strength-points and tap the target audience by collecting, collating and sharing insights through analysis of incoming audience s comments, conversations, complaints and feedbacks about the brand
- Recommending suggestions for improvements by preparing presentation reports over conversations analysed through tool comprising the below:
- What are people talking the most about the brand- sentiment summary
- Which social platform or a blog or a review site has received the maximum buzz in terms of people talking
- Any specific enhancement people want from the brand
- Any particular aspect of existing customers dislike about the brand
- Which particular state or region from where conversations are highest or lowest
- Giving a way forward strategy and providing a new direction to the brand for making the consumer experience better
- Benchmarking our brand against competition on the same metrics
- Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action
- Assist in new benchmarks within social car
- Graduate or holder of UGC approved Diploma in Mass Media / Marketing Communication / Advertising or equivalent
- Certification in Digital Media / SEO / SEM / Ecommerce will be added honours
- 0-2 years of work experience with a brand, digital / social / advertising / creative / media agency
- Professional-level proficiency in English, excellent written oral communication, MS-Excel skills
- Good knowledge of Social Media Channels, Digital Media and Online Reputation management is a must
- Basic knowledge of social media/digital listening tools like Hootsuite Insights, etc.
- Must be informed and active follower of social and digital space trends and activity and possess a keen eye for detail
- Enthusiastic and eager to learn and explore various facets of the job, new-age digital advertising
- Must be able to perform and be collaborative under pressure situations and tight deadlines
- Must be adept to working in a dynamic team structure
Employment Type: Full Time, Permanent
Read full job descriptionWATConsult Interview Questions & Tips
Prepare for WATConsult ORM Executive roles with real interview advice
What people at WATConsult are saying
Rating based on 6 ORM Executive
reviews
Anonymous · Marketing & Communication
Likes
Only salary wise it is good
Dislikes
Very bad work culture dominating team members... Reporting manager not having leadership quality... Biased nature towards team.. even the manager is scared of some tapori team member .. bhaigiri is going on in team instead of work
- Skill development - Bad
+5 more
ORM Executive salary at WATConsult
reported by
10
employees
₹2.3
L/yr - ₹4
L/yr
12%
less
than the average ORM Executive Salary in India
View more details
What WATConsult employees are saying about work life
based on 36 employees
Strict timing
Monday to Friday
No travel
Day Shift
WATConsult Benefits
View more benefits
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