Tele Sales Executive

Job Title: Tele-Sales Executive (BPO)

Job Description:

Job Summary:

We are seeking a highly motivated and results-driven Tele-Sales Executive to join our dynamic BPO team. The ideal candidate should possess excellent communication and negotiation skills, coupled with a strong desire to meet and exceed sales targets. As a Tele-Sales Executive, you will be responsible for reaching out to potential customers, understanding their needs, and persuading them to purchase our products or services.

Key Responsibilities:

Outbound Calls: Initiate outbound calls to prospective customers with the aim of selling our products or services.

Product Knowledge: Acquire a thorough understanding of our products or services to effectively communicate their features and benefits to potential customers.

Lead Generation: Identify and qualify potential leads through effective questioning and information gathering.

Customer Engagement: Build and maintain a positive rapport with customers to enhance the overall customer experience.

Sales Pitches: Deliver compelling sales pitches tailored to the needs and interests of individual customers.

Target Achievement: Meet or exceed daily, weekly, and monthly sales targets.

Documentation: Accurately and thoroughly document customer information, interactions, and transactions in the CRM system.

Objection Handling: Address customer objections and concerns effectively, striving to convert objections into sales opportunities.

Feedback: Provide feedback to the team leader or supervisor regarding customer reactions, market trends, and suggestions for improvement.

Adherence to Scripts: Follow provided scripts and adhere to established sales processes and guidelines.

Requirements:

Education: High school diploma or equivalent; additional education or certification in sales or marketing is a plus.

Experience: 3+ years of Proven experience in tele-sales or telemarketing roles, preferably in a BPO environment & industries like Automobile, Insurance & Healthcare, Banking.

Communication Skills: Excellent verbal communication skills with the ability to engage customers effectively.

Sales Aptitude: Strong sales aptitude with a results-driven mindset and a passion for meeting and exceeding targets.

Customer Focus: Customer-centric approach with the ability to understand and address customer needs.

Adaptability: Ability to adapt to different customer personalities and sales scenarios.

Team Player: Collaborative team player who can also work independently when required.

Persistence: Resilient and persistent, with the ability to handle rejection and continue to pursue sales opportunities.

Computer Literacy: Basic computer skills, familiarity with CRM software is a plus.

Ethical Conduct: Maintain high levels of integrity and adhere to ethical sales practices.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive training programs.
• Opportunities for career growth and advancement.
• Dynamic and positive work environment.