1 Wabtec Job

Key Responsibilities :

- Manages and monitors all installed systems and infrastructure for Wabtec to be in line with company guidelines or SOP's.

- Ensures the highest level of systems and infrastructure availability.

- Log network incidents and service disruptions, capturing relevant information and details about the reported problems.

- Respond to alerts and alarms promptly, assessing the severity of issues and initiating appropriate troubleshooting procedures as per the defined SLA.

- Initial Troubleshooting : Conduct initial troubleshooting steps, such as basic checks and tests, to determine the nature of the reported issues

- Able to perform data backup, disaster recovery, and data migration & patch upgrade activities

- Escalation : Escalate issues to Level 2 or Level 3 engineers when necessary, ensuring that more experienced team members handle complex problems

- Collaborates with other team (APAC/EMEA/AMER) to ensure high quality deliverables within organization guidelines, policies, and procedures.

- Maintain detailed records of incidents, actions taken, and solutions applied, ensuring transparency and knowledge retention.

- Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders.

- Provide clear and concise updates to Users / internal stakeholders regarding incident status and resolution progress.

- Excellent troubleshooting skills

- Ability to work flexible hours/shifts

- Good written and verbal communication skills.

Technical Skills :

- Must have experience ticketing tools like Servicenow/JIRA/Remedy etc.

- Must have experience in monitoring tools like Solarwinds/JIRA/REMEDY

- Experience with virtualization (e.g., VMware, Virtual Box)

- Good to have cloud environment experience (Azure/AWS)

- Good to have Experience with automation tools (Terraform, Ansible)

- Hands on Network experience on Router, Switches, Firewalls, AP's, VPN's,

- Knowledge of Networking protocols TCP/IP, DNS, DHCP, etc.

Education & Certification :

- BE/B.Tech in computer science / Electronics & communications / IT

- Good to have certifications : MCP/MCSA/Azure/AWS/ITIL.v4