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Technical Support Manager (SaaS)
Wabb
posted 2mon ago
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Job Description
Be a Game-Changer : Your work will directly impact the success of our company and the satisfaction of our clients. This is your chance to shape the future of WABB.
- Fast-Track Your Career : As a rapidly growing startup, we offer unparalleled opportunities for career growth. You could be leading a department sooner than you think!
- Innovative, Young Team : Join a dynamic team with an average age of 28 years, where you\u2019ll work closely with business owners and colleagues who are as passionate as you are about success.
- Competitive Compensation : The total compensation for this role is up to \u20b911 LPA, with a 70-30 split between fixed salary and monthly variable pay. The final offer may depend on your last compensation, relevant skills, and interview feedback.
Your Role as a Support Manager:
- Customer Support : Deliver top-notch service that leaves our clients impressed and satisfied.
- Customer Onboarding : Guide new customers through the onboarding process, ensuring they have a smooth start and understand how to use our platform effectively.
- Setup Assistance : Provide support to customers who need help with setting up their WABB chatbot, ensuring they can maximize the platforms potential.
- Technical Troubleshooting : Use your skills to solve complex issues and guide customers to the best solutions.
- Client Relationship Management : Manage client needs proactively, address potential issues before they arise, and implement strategies to keep our clients happy.
- Process Improvement : Develop and refine support resources to make our operations even more efficient.
- Data-Driven Performance : Analyze support metrics (like NPS and CSAT) to identify trends and drive continuous improvement.
- Feedback Loop : Gather and analyze customer feedback, working with our team to enhance our offerings.
What You Bring to the Table:
- Experience : 2-4 years in customer or technical support, ideally in the SaaS or chatbot industry.
- Problem-Solving Skills : You\u2019re a natural at diagnosing and solving issues, and you thrive on finding solutions.
- Tech Savvy : Familiarity with SaaS products is essential, and experience with WhatsApp or similar platforms is a huge plus.
- Technical Skills : Java, Python, Ruby, C#, JavaScript, JIRA, Bugzilla, GitHub, SQL, etc.
- Education : A Bachelor\u2019s degree in technology, business, communications, or a related field.
- Experience : 2-4 years in customer or technical support, ideally in the SaaS or chatbot industry.
- Customer Support : Deliver top-notch service that leaves our clients impressed and satisfied.
Employment Type: Full Time, Permanent
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