Add office photos
All Filters
737 W Goa Jobs
Assistant Spa Manager
W Goa
posted 18d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Spa Operations and Budgets
Assumes the responsibilities of the Spa Director in his/her absence.
Ensures all employees have the proper supplies, equipment and uniforms.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Manages supplies and equipment inventories within budget.
Maintains cleanliness of spa and related areas and equipment.
Understands the impact of department s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
Strives to improve service performance.
Conducting Human Resources Activities
Solicits employee feedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Ensures employees understand expectations and parameters.
Brings issues to the attention of the department manager and Human Resources as necessary.
Observes service behaviors of employees and providing feedback to individuals.
Participates in employee progressive discipline procedures.
Participates in an on-going employee recognition program.
Reviews comment cards and guest satisfaction results with employees.
Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Supervises on-going training initiatives and conducting training when appropriate.
Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
Celebrates successes and publicly recognizes the contributions of team members.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Assists the Spa Director in managing the day-to-day operations of the spa as necessary.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Assistant SPA Manager roles with real interview advice
What people at W Goa are saying
What W Goa employees are saying about work life
based on 37 employees
Flexible timing
Rotational Shift
No travel
Day Shift
W Goa Benefits
View more benefits
Compare W Goa with
Taj Hotels Resorts and Palaces
Compare
THE LEELA PALACES HOTELS & RESORTS
Compare
Park Hyatt Goa Resort and Spa
Compare
Grand Hyatt
Compare
Novotel Hotels
Compare
Radisson Hotels
Compare
Doubletree By Hilton
Compare
ITC Hotels
Compare
Oyo Rooms
Compare
Jubilant Foods Works
Compare
Mahindra Holidays & Resorts
Compare
café Coffee day
Compare
Oberoi Group of Hotels
Compare
Hyatt Regency
Compare
Marriott International
Compare
Burger King
Compare
JW Marriott
Compare
Barbeque Nation
Compare
Pizza Hut
Compare
Lemon Tree Hotels
Compare
Similar Jobs for you
Cluster IT Executive
1-4 Yrs
Hyderabad / Secunderabad, Ahmedabad, Bangalore / Bengaluru
Share an Interview