Key Account Manager - E Commerce (B2B)

Company Name - VRP Telematics Pvt Ltd

Job Title - Key Account Manager - E Commerce B2B

No of Resources Required - 1

Preferred Industry - Any

Functional Area - E Commerce

Total No. of Experience required - Min. 3 to 11Yrs

Location of the assignment - Delhi (Permanent)

VRP stands as a prominent consumer products Online Retailer & distribution house in India, boasting an impressive annual revenue of Rs. 2200 Crores. The company's reach extends nationwide, with operational infrastructure established in 20 states. VRP specializes in Online Retailing & distributing a diverse range of consumer products, including Hardware IT, Mobile, Small Appliances, Watches, Jewellery and various Consumer Durables. To name a few of Key partnerships with renowned brands such as Asus, Canon, Epson, Brother, Bajaj, Titan, Casio, Fossil, Crompton, Havells have solidified VRP's position in the market.

Key Responsibilities:
*Job Title: Key Account Manager - E-Commerce (B2B Operations)
Job Summary: The Key Account Manager (KAM) - E-Commerce (B2B Operations) is responsible for managing and optimizing the operations and relationships of high-value business clients within the e-commerce space. This role ensures seamless end-to-end client operations, focusing on driving growth, operational efficiency, and client satisfaction within B2B accounts.

Key Responsibilities:

1. Account Management: Oversee day-to-day operations and relationship management for key B2B clients, ensuring their needs are met with the highest level of service.
2. Operational Excellence: Collaborate with internal teams (logistics, supply chain, tech) to ensure smooth order fulfillment, product availability, and on-time delivery.
3. Client Performance Monitoring: Track key performance metrics (KPIs) for accounts, analyzing trends and performance to optimize results and achieve growth targets.
4. Strategic Planning: Develop and implement customized strategies to improve client experience and drive long-term growth and profitability.
5. Issue Resolution: Proactively identify and resolve operational challenges, ensuring client satisfaction and minimizing disruptions.
6. Cross-Functional Collaboration: Partner with sales, marketing, and product teams to align on strategies, ensure smooth execution of campaigns, and introduce new offerings to clients.
7. Reporting & Analysis: Prepare regular reports on account performance, operational challenges, and opportunities for improvement.

Qualifications:
 Bachelor's degree in Business, Operations, E-commerce, or related field.
 Proven experience in B2B account management or operations, preferably within e-commerce or logistics.
 Strong problem-solving and process optimization skills.
 Excellent communication, negotiation, and relationship-building abilities.
 Ability to handle multiple clients and projects simultaneously, with attention to detail.

Key Skills:
 E-commerce operations management
 Client relationship management
 Data analysis & performance reporting
 Hands on Experience of Amazon & Flipkart Portal
 Problem-solving & operational troubleshooting
 Cross-functional teamwork & collaboration
 Strategic planning & execution

Role: eCommerce Manager
 Industry Type: Internet (E-Commerce)
 Department: Merchandising, Retail & eCommerce
 Employment Type: Full Time, Permanent
 Role Category: eCommerce Operations

Education
 PG: Any Postgraduate