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Solution Architect Consultant
Vonage
posted 3mon ago
Job Role Insights
Flexible timing
Job Description
Customer-facing - Present & lead discussions with customers, engaging in (often leading) telephony design workshops, preparing sales proposals, handling quotes and authoring statement of work (SOW) documentation.
Project Control - Responsible for actively working projects handling resource management through excellent task & time management skills
Partnership - Collaborating with partners to get the best possible outcome for Vonage and our customers, often leading the partner to accelerate workflow and process to meet timeframes
Infra/Networking - Understand and explain the requirements for all of the basics, IP subnetting, BGP, Single/Multi-mode fiber, as well as network resilience mechanisms like HSRP, VRRP, BGP AS-PATH, how prefix-lists work, how routes are redistributed. SD-WAN, traffic shaping, 802.1p/q, DSCP
VoIP/SIP/Telephony - Design, implement and advanced troubleshooting for SIP connectivity. Must have an in-depth knowledge of how SIP sessions work including SDP, SIP headers (path, etc), and response codes. They will also need to have a strong understanding of codecs, firewall (ALG, NAT) concepts and supporting real-time applications UDP (SIP media and WebRTC media). Additionally, Analyzing packet traces, configuring dial plans, design & implementation of MPLS
Communications - Good oral/written communication skills, both async and real-time collaboration and conferencing software will be used daily. Prompt and effective communications will be needed as you will be part of a global team.
Education and experience
- A bachelor s degree in telecommunications, electronics engineering technology, computer science, information systems management, or a related field is desired
- 6 to 10 years of work experience in the IT industry with two or more years of VOIP/telephony expertise
- Working knowledge of scripting languages such as Perl, PHP, and C++ is a plus
- Networking certifications: CCNA/CCNP/CCIE or JNCIE is a plus
- Knowledge on Cisco Systems (UCM, CUBE), Juniper Networks, and other telecom/network architecture
- Jira & Salesforce experience is a bonus
- Ability to produce industry grade network/voice solution diagrams (Visio, Lucid, etc)
- Knowledge of Cloud computing systems such as AWS and Azure
Additional responsibilities
- Ability to work autonomously and manage client expectations
- Serves as an escalated Tier 3 resource for customer incidents and work orders for network services and voice network infrastructure devices and maintaining SLAs
- Advising on customer installation of network/voice equipment
- Provide cross-training and mentoring across Tier 1/2 engineering teams
Employment Type: Full Time, Permanent
Functional Areas: Other
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Flexible timing
Monday to Friday
No travel
Vonage Benefits
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