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Vonage

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4.8

based on 8 Reviews

19 Vonage Jobs

Senior Data Analyst

Vonage

4.8

based on 8 Reviews

5-10 years

Bangalore / Bengaluru

1 vacancy

Senior Data Analyst

Vonage

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Medical Coding Data Analytics Python SQL Front End Data Mining

+ 3 more

Job Description

As a Data Analyst, you will be helping us on a journey towards a modern, self-serve analytics organization. You will get autonomy and ownership around large parts of how we interface with users, how they re trained and around defining the boundary between let me show you how to do this yourself and let me do this for you .

Over the last couple of years, we ve made significant investments into our data infrastructure and our data processing platform. This has improved the internal team processes, however, there is still room for improvement on enabling self-serve and using advanced analytics techniques to predict what will happen rather than what happened.

In this role, you ll:

Work closely with Sales & Marketing on upgrading their suite of reports to move to a self-service reporting environment driving efficiencies and cost savings
Use data mining techniques and analyze core KPIs generating insight to reach and improve on the target goals
Assist in annual budget planning and alignment
Be our bridge and ambassador to the Sales & Marketing team, championing for self-service data analytics and maintaining relationships with power users
Be responsible for coordinating our user facing Data Academy education initiative to make sure our users can make the most of the data and reporting that we have
Work closely with the rest of the BI & Data team to help make sure the data engineering work being done is well aligned to stakeholder needs

We re specifically not looking for someone to churn out reports for other people all day long.

Given the size of the team vs the hundreds of users we support, a large part of your work would be focused on finding ways to scale analytics via empowering our users so they are able to do what they are trying to do independently (while having support and training, if they need it).

Self-service analytics environment

We re using a modern analytics stack with Tableau as the visualization front-end and Snowflake as the DWH, where the majority of report development is done by our users, we also use Python, SQL and Airflow
Rather than a report mill, the BI & Data team is there to empower and help users get their data and analytics work done themselves

What you ll bring:

Required

Bachelor s Degree (preferably in Business, Economics, Statistics or Computer Science)
At least 5+ years of relevant experience in data analytics role (preferably in a SaaS business)
Advanced knowledge of fundamental analytical, statistical techniques, attribution results, forecasting, simulation and data optimization
Understanding and experience working with Salesforce CRM
Experience working independently with a wide range of stakeholders, from other analysts to senior management
Strong technical capabilities with AWS Environments (Sagemaker, etc), SQL, data warehouses, ETL processes, and data integration tools (Python, R coding/familiarity a plus)
Skilled in Tableau or other BI Tools

Desirable

MBA or Master s Degree (preferably in Financial Analytics, Data Science, Operations Research, Industrial Engineering or Computer Science)
Understanding of Sales & Marketing go to market motions, Campaign Performance measurement, and ROI measurement
Marketing or Sales background either through education or experience
Have experience driving self-service analytics adoption in a scalable way
Worked in an agile environment and were able to bring structure where there was none before

Employment Type: Full Time, Permanent

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