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5 VoIP Jobs

Customer Service Executive - Service Delivery & Management

Tata Communications Ltd

4.0

based on 3.4k Reviews

1-3 years

₹ 3.281 - 6.2L/yr (AmbitionBox estimate)

Pune

1 vacancy

Customer Service Executive - Service Delivery & Management

Tata Communications

posted 5mon ago

Job Role Insights

Key skills for the job

Operations Change Management Service Delivery Management SIP VoIP Escalation Management

+ 2 more

Job Description

Responsible for all operations trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Responsibilities

Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.

Conduct change management, turnup and migrations requests

Standard testing and troubleshooting of installs/activation post Provisioning.

Regularly participates in important projects or activities as a full contributing team member.

Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s

Perform escalation management, wherever necessary and in case project is in jeopardy.

Minimum qualification experience -Engineering Graduate with 1-3 yrs experience

Relevant experience in voice over internet protocol .

Desired Skill sets

Understanding of VOIP, Telephone, Internet, Configuration Management

Knowledge in SIP, VOIP ,CPE ,SBC

Employment Type: Full Time, Permanent

Functional Areas: Banking/Insurance

Read full job description

Tata Communications Interview Questions & Tips

Prepare for Tata Communications Customer Service Executive roles with real interview advice

What people at Tata Communications are saying

4.1

Rating based on 135 Customer Service Executive reviews

Anonymous · Other in New Delhi

Likes

Everything is good till your project going on with client

Salary - Excellent

+4 more

Dislikes

There no any internal position for you if you'r project is closed Example i worked on TCTS-VIL project after end this project I apply IJP call hiring managers but no response even not a single interview I understand that if you don't have reference you can't get IJP & internal jobs as no one ready to take interview