Cluster Manager (Warehouse)

• Develop and Maintain SOPs: Create, review, and ensure the consistent implementation of Standard Operating Procedures (SOPs) across the cluster to drive operational efficiency and compliance.
• Monitor SLA Performance: Oversee daily Service Level Agreement (SLA) adherence, ensuring that all projects within the cluster consistently meet or exceed performance standards.
• Implement Inventory Control Best Practices: Establish and enforce effective inventory management practices across all warehousing projects to ensure accuracy, minimize loss, and optimize storage utilization.
• Collaborate with Operational Excellence Team: Partner closely with the head office's Operational Excellence team to implement industry best practices in the Sanand Cluster and continuously drive improvements.
• Ensure Budget Adherence: Strictly monitor and manage project budgets, ensuring that all projects stay within financial constraints while meeting objectives.
• Act as Customer Service Liaison: Serve as the main point of contact for addressing and resolving customer service level issues or grievances, ensuring high levels of customer satisfaction.
• Drive Technology Optimization: Evaluate and integrate the latest technological solutions to optimize warehouse operations, improve resource utilization, and enhance operational efficiency.
• Implement Skill Matrix: Develop and implement a comprehensive skill matrix for all warehouse and store operations, identifying training needs and fostering continuous employee development.
• Manage KRAs and Performance: Establish Key Result Areas (KRAs) for all Project Incharges and direct reports, regularly reviewing and updating performance goals, and ensuring their timely monitoring and alignment with organizational objectives.
• Career Development and Succession Planning: Focus on career planning for Project Incharges, ensuring that development pathways are in place and actively working on building a strong second line of leadership within the projects.

Desired profile of the candidate

Candidates having experience in automobile industry

Qualification

BE Mechanical / Diploma