L1 Datacenter Operations Engineer (1-3 yrs)

Job Description :

- Rack door open with no keys inside Racks

- Rebooting or power cycling of equipment

- Inventory management (update on Portal with correct data)

- Reset frozen remote session

- Support requests to check physical network connectivity

- Plug in to a console port for remote management by customer

- Support requests to check the physical LED/ other indicators on the servers & devices. Send information to respective device owner & follow-up till get resolution.

- Issuing gate pass to the vendors and escorting vendors to the cage.

- Maintaining record of Inward and outward materials and informing the asset team and respective teams as per defined process.

- Getting involved in BOM verification and helping vendors for mounting the devices. Ensure the BOM verification reports in sent to all concerned and maintained with DC team.

- Raise calls with DC Service providers for any DC facilities related issues.

- Getting the cabling done in DC as requested from respective vendors along with cabling vendor.

- Ensuring Data center hygiene is maintained.

- Updating of rack diagram and updating and maintaining asset inventory.

- Reviewing of IMF for any new device movement into the data center.

- Undertaking escalations to respective teams in case of any DC related issues

- Logging calls in case of any amber LED indication on any of the devices in the data center and involving concerned YBL team.

- Maintaining cabling details

- Update/Manage inventory, power & data circuits in Promethean / Similar portal.

- Follow YBL Incident/Change/Problem management process

- Follow up with DC Service providers for cross-connect extension from MMR to DC Cages

- Punching of PO & update devices in SMART / Similar tool