Executive Call Center

Role & responsibilities

• Handling both In-Bound Calls & Out-Bound Calls (150+ calls)
• Ensuring timely completion of all calls / complaints.
• MIS reports (daily, weekly, monthly) on all KPI parameters.
• Handling Customer Complaints. Co-ordinating with respective team members for closure.
• Handling all incoming leads / enquiries & sending the same to respective team members for necessary action & closure.
• Follow-up for open customer complaints ,open leads , open Calls Missed Calls.
• Managing Out-Bound Function for AR Follow-Up , NR Follow-Up ,NPS Follow-Up

Preferred candidate profile

• Bachelors in any discipline
• Experience in a BPO set-up for both In-Bound & Out-Bound function.
• Fluency in multiple languages (English , Hindi , Marathi (Malayalam optional)
• Flexible working in rotational shifts

Work Location

Plot No A-23, MIDC Chakan Phase II, Village Khalumbre, District Pune, Maharashtra 410501 |
India