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14 Vinculum Solutions Jobs

Application Support Engineer

0-2 years

Noida, Delhi/Ncr

1 vacancy

Application Support Engineer

Vinculum Solutions

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Responsibilities:

1. Provide first-level support to customers, addressing operational issues and ensuring timely resolution.
2. Utilize SQL for efficient diagnosis of customer issues and to provide precise technical assistance.
3. Collaborate with cross-functional teams to troubleshoot and resolve customer-reported problems.

4. Document customer interactions, issues, and resolutions for knowledge sharing and continuous improvement.
5. Utilize JIRA for internal issue reporting and tracking.
6. Assist in creating and maintaining knowledge base articles for common customer queries.

7. Knowledge of APIs will be considered an added advantage.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field.
Proficiency in SQL for effective issue diagnosis.
Excellent communication skills and customer-oriented approach.
Strong problem-solving abilities and attention to detail.
Ability to collaborate effectively with cross-functional teams.
Certification in SQL or related technologies.
Previous experience if any in retail/logistics/supply-chain/ecommerce will be added advantage


Employment Type: Full Time, Permanent

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What people at Vinculum Solutions are saying

Application Support Engineer salary at Vinculum Solutions

reported by 14 employees with 2-7 years exp.
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₹4.5 L/yr - ₹6.5 L/yr
6% more than the average Application Support Engineer Salary in India
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What Vinculum Solutions employees are saying about work life

based on 168 employees
74%
92%
54%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Vinculum Solutions Benefits

Work From Home
Health Insurance
Soft Skill Training
Job Training
Cafeteria
International Relocation +6 more
View more benefits

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