Java Support Engineer - J2EE / Spring

We are seeking a highly skilled and motivated Java L1 and L2 Support Engineer to join our team. The ideal candidate will have 4+ years of experience in Java-based application support, with a strong understanding of application troubleshooting, issue resolution, and client communication. This is an exciting opportunity to work with cutting-edge technologies and enhance the overall support experience for our clients.

Responsibilities :

- Provide L1 (Level 1) and L2 (Level 2) support for Java-based applications and systems.

- Diagnose and resolve issues related to Java applications, databases, and infrastructure.

- Perform root cause analysis for production issues and provide quick resolution.

- Work closely with developers, business analysts, and product owners to understand and address customer requirements and technical challenges.

- Handle incident management, problem resolution, and escalation procedures for critical production issues.

- Monitor and troubleshoot Java-based applications in production environments.

- Analyze logs, server performance metrics, and other diagnostic information to identify and resolve issues.

- Implement patches and upgrades to Java applications and support the deployment of new releases.

- Participate in regular system checks and proactive issue detection.

- Collaborate with the development team to suggest performance improvements and system optimizations.

- Provide support in maintaining and troubleshooting application servers (e.g., Tomcat, WebLogic, WebSphere, etc.).

- Document detailed resolutions, workarounds, and known issues in the knowledge base.

- On-call support for critical production issues (if required).

- Assist in client communication for technical troubleshooting and updates.

Requirements :

Experience : 4+ years of experience in Java development and support, with proven expertise in L1/L2 production support.

Technical Skills :

- Strong experience in Java (Core Java, J2EE).

- Experience with web frameworks like Spring, Hibernate.

- Familiarity with application servers (e.g., Tomcat, WebLogic, WebSphere).

- Knowledge of RESTful APIs and SOAP web services.

- Proficiency in SQL and experience working with databases (e.g., MySQL, Oracle, SQL Server).

- Hands-on experience in debugging and troubleshooting Java-based applications.

- Familiarity with CI/CD pipelines and tools (e.g., Jenkins, Git).

- Exposure to cloud platforms like AWS, Azure, or GCP (optional but preferred).

- Experience with logging frameworks (e.g., Log4J, SLF4J).

- Problem Solving : Strong analytical and troubleshooting skills to quickly identify root causes of production issues.

- Communication : Excellent verbal and written communication skills for client interaction and technical documentation.

- Collaboration : Ability to work effectively with cross-functional teams and stakeholders.

- Tools : Familiarity with ticketing systems (e.g., Jira, ServiceNow), monitoring tools (e.g., Nagios, New Relic, Splunk).

- Certifications : Relevant certifications (e.g., Java, ITIL, or related) are a plus.

Preferred Skills :

- Experience in Agile methodologies.

- Experience in performance tuning and optimization of Java applications.

- Knowledge of containerization technologies like Docker or Kubernetes.

- Understanding of DevOps practices and infrastructure automation.