Vice President - Operations

Actively seeks to understand core business values and initiatives and translates those into everyday CS practices. Works with the COO to determine strategy to achieve overall site goals. Shapes the direction of the team, keeps them focused and motivated to deliver the right results.

Decision Making -Combines a deep cross-functional business understanding with a long-term industry wide strategic context for all decision making. Understands how to position the organization for success.

Process Improvements Maintains a complete and thorough understanding of technical systems used in day-to-day operations. Implements change or develop new processes as necessary to provide the ability to better service multiple work types. Continually measures and evaluates all work processes using Kaizen, Lean, DMAIC, and other improvement methods.

Effective Communication Demonstrates ability to influence, manage, and present ideas via clear written and oral communication. Demonstrates emotional maturity and grace under pressure in all communications. Builds positive productive relationships with many stakeholders and partners around the world.

Adaptability Overcomes time zone and geographic distance to drive cross-functional initiatives and ensure compliance with business policies. Deals with the complexity of multiple lines of business and regions.

SUPERVISORY RESPONSIBILITIES:

Strategic Thinking: The ability to think strategically, plan for the long term, and make decisions that align with the organization s goals.

LANGUAGE SKILLS:

Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and clients.

MATHEMATICAL SKILLS:

Ability to choose the right mathematical methods or formulas to solve a problem. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals quickly and correctly.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.