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3.2

based on 122 Reviews

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11 iVenus Jobs

Front Desk Associate

1-6 years

Mumbai, Anand

1 vacancy

Front Desk Associate

iVenus

posted 24d ago

Job Description

Position Overview
We are seeking a dedicated and personable Customer Service Executive to join our team. The ideal candidate will act as the primary point of contact for customers, ensuring their inquiries, complaints, and issues are handled effectively and professionally. This role demands excellent communication skills, problem-solving abilities, and a strong customer-first mindset.


Key Responsibilities

  • Customer Interaction
    • Respond to customer inquiries via phone, email, chat, or in-person.
    • Provide accurate information about products, services, and policies.
    • Build rapport with customers to foster trust and loyalty.

  • Issue Resolution
    • Address and resolve customer complaints promptly and effectively.
    • Escalate complex or unresolved issues to the appropriate department.
    • Follow up on customer concerns to ensure satisfactory resolution.

  • Support and Assistance
    • Assist customers with account setup, order processing, or service requests.
    • Guide customers in troubleshooting issues with products or services.
    • Identify opportunities to recommend additional products or upgrades.

  • Data Management
    • Maintain detailed records of customer interactions and transactions.
    • Update customer information in the database as required.
    • Generate reports on customer feedback and issue resolution rates.

  • Process Improvement
    • Provide feedback to management on recurring customer issues.
    • Suggest improvements to processes and services to enhance the customer experience.


Personal Attributes

  • Strong organizational and time-management skills.
  • A proactive approach to handling customer needs.
  • Team player with the ability to work independently when needed.
  • Calm and professional demeanor under pressure.






Employment Type: Full Time, Permanent

Read full job description

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What people at iVenus are saying

What iVenus employees are saying about work life

based on 122 employees
57%
44%
66%
100%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

iVenus Benefits

Submitted by Company
Team Outings
Education Assistance
Soft Skill Training
Job Training
Submitted by Employees
Job Training
Soft Skill Training
Education Assistance
Health Insurance
Free Transport
Free Food +6 more
View more benefits

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