4 Ventra Health Jobs

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities. 

• The Manager, Client Success is a liaison between Ventra Health and clients in terms of communication and information exchange; manage all aspects of the clients’ account to maximize collections, provide contracted management services, where applicable, and minimize problems.  Works directly with a variety of stakeholders, including patients, doctors, owners, practice managers, administrators, and more to resolve escalated issues

• Conducts face-to-face meetings with clients to review performance and ensure satisfaction (in accordance with cadence and client success standards)
• Serves as the clients’ primary point of contact, collaborating with the internal team on issues for resolution, as needed, for timely follow-up communication with clients
• Facilitate external and internal meetings as required, including compiling, and taking minutes maintains other Client Success required documentation (Project Action Item Log, etc.)
• Reviews data at required frequency as defined by Client Success standards to monitor and escalate all steps in the operational workflow process are completed timely for clients as needed 
• Prepares and/or reviews reports and ad-hocs for internal and external purposes
• Analyzes and monitors Client Success Metrics and presents client specific reports and utilizes the client issue escalation matrix internally as appropriate to resolve all client concerns
• Makes recommendations following appropriate channels for process improvement based on data review
• When Practice Administration services are utilized, collaborates with business management team (finance, HR, credentialing, and compliance)
• Monitors and/or manages client payor contract negotiations and/or renewals, in conjunction with Managed Care Team and/or assigned payor contracting resource, where applicable, in accordance with clients’ billing/management services agreement
• Manages and/or monitors clients’ quality program and compliance training, as required by clients’ contract and in conjunction with Subject Matter Experts within the organization.
• Assists with new client implementation
• Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues, where applicable 
• Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence
• Performs special projects and other duties as assigned

• High School Diploma or GED
• Bachelor’s Degree in business, healthcare management, or related field preferred
• At least three to five years (3-5) in healthcare, revenue cycle management, or related field