Area Collection Manager

improvingole & responsibilities

• Accountable for reducing delinquency by flow control and improve recovery rates on the assigned Portfolio.
• Initiate of legal action on problematic customers
• Manage a team of Collections Managers & Collections Executives attached to various branches across the state for Unsecured Business Loans.
• Drive the performance of collections managers through allocated executives, identify areas of weaknesses, recommending solutions, and supporting the collection team to achieve targets.
• Ensure the collection efficiency through daily reports and regular reviews with the team.
• Ensure dissemination of targets, KPI, and incentive structure to the team at the beginning of the month.
• Ensure internal and external guidelines are adhered to in the field
• To support the business on data quality management i.e. improving the quality of customer information available through timely feedback
• Scan the environment and be up to date on emerging trends in the market on collection analytics and build use case.

Preferred candidate profile