Cyber Security Engineer (IT Network & End Point Security)

Role & responsibilities

Product Deployment

• Serve as a subject matter expert on IT network & endpoint security technologies Firewall, WAF, EDR, MDM and other relevant solutions.
• Implementation and configuration of IT network & endpoint security solutions, ensuring seamless integration with existing infrastructure and alignment with security best practices.
• Understand, troubleshoot, triage, and diagnose customer reported issues over the phone and via secure screen share.
• Respond in a timely manner (with published SLA) to incidents and support requests.
• Collaborate with internal or external team members to resolve the customer reported issues.
• Host troubleshooting conference calls bridging multiple individuals from vendors, clients, third parties, etc.
• Test and replicate customer issues as part of troubleshooting process.
• Update customers and internal teams on progress of customer issues using their technical knowledge and unique solutions.
• Work closely with OEM / vendors to define new requirements and use cases from customer issues and feedback.
• Maintain accurate documentation of IT network & endpoint security configurations, policies, and procedures, and prepare comprehensive reports for clients and internal stakeholders.
• Provide training and knowledge sharing sessions to educate clients as necessary and internal teams (Technical & Sales) on IT network & endpoint security technologies, and emerging threats.
• Attend security audits / reviews for IT network and endpoint security solutions / products.
• Maintain a high degree of knowledge about competitive and product developments, obtain necessary product certifications.
• Responsible for overall client life cycle management from Technical sales to delivery.
• Assist the sales team in preparing Proposals & SOW.
• Identify cross-sell & up-sell opportunities across the Services portfolio.
• Complete administrative project tasks like time and expense entry, status reporting, and project completion reporting.

Key Skills

• In-depth knowledge of IT Network & Endpoint Security Solutions / Products.
• Intermediate knowledge in Server & client OS
• Familiarity with Firewall, WAF, EDR, MDM, and other relevant security technologies.
• Ability to IT network and endpoint security solutions.
• Proficiency in creating and maintaining technical documentation and training decks.
• Ability to coordinate with external partners and vendors.

Qualifications

• 3Yr Diploma / Technical Graduation in IT related fields.
• MCSE & CCNA Certification
• At least one Security product certifications (Firewall, EDR, DLP etc.)
• 5-8 years of technical experience in Cyber Security / IT
• 3+ Years experience in Customer support / professional Services and product deployment projects.
• Experience supporting clients in a managed service organization Bonus Points
• Experience in Ticketing Systems administration & configuration

Key Competencies

• Analysis & Problem solving skills
• 2Continuous Learning
• Customer Focus & Accountability
• Team Player
• Communications Oral & Verbal (Listening)