Customer Success Associate

Role & responsibilities

1. Handle the assigned customers as technical single POC, which includes: ensuring retention on technical ground, and satisfaction of the ValueFirst product and services. Proactively spot and correct any issues that could affect customer satisfaction or retention. Keeping them abreast of new products and services that could be of value to their business.

2. Create solutions basis the client requirements and get the same implemented

3. Collaborate with multiple internal teams to give the best onboarding integration experience and ensure customer satisfaction

4. Handle escalations of customers and partner with technical and engineering team to get the issue resolved ASAP

5. Presentation to customers on various products and services

Preferred candidate profile

• Knowledge on SMS, Email (HTML), Voice (IVR), Web notifications, Push notifications, Whatsapp and RCS, Marketing Automation platform would be an added advantage

• Solution centric mindset

• Excellent presentation skills

• Effective problem solving, and analytical skills

Applicants can email their resumes at recruitments@vfirst.com