Ecommerce Head

Role & responsibilities

Strategy Development: Define and execute the overall ecommerce strategy, focusing on growth, customer acquisition, retention, and maximizing revenue.

Website Management: Oversee the design, development, and optimization of the company's ecommerce platform for seamless customer experiences across web and mobile.

Digital Marketing: Collaborate with the digital marketing team to drive traffic through SEO, SEM, social media, email marketing, and paid campaigns, ensuring an integrated approach across all channels.

Product Management: Ensure the timely upload and management of product listings, categories, and descriptions. Optimize product offerings based on demand and trends.

Sales & Revenue Management: Set sales targets, monitor key ecommerce performance metrics, and optimize product listings and promotions to achieve revenue goals.

User Experience & Customer Journey: Continuously enhance the customer experience by improving website usability, checkout process, and post-purchase engagement.

Inventory & Logistics Coordination: Collaborate with supply chain, inventory, and logistics teams to ensure efficient product availability and timely order fulfilment.

Data-Driven Decision Making: Analyze data related to website traffic, conversions, and customer behavior. Use insights to optimize performance and implement targeted marketing strategies.

Team Leadership: Lead, mentor, and manage a cross-functional team, including marketing, customer service, and IT, to achieve ecommerce business objectives.

Partnerships & Collaborations: Work closely with external vendors, payment gateways, and third-party services to enhance platform functionality and service quality.

Innovation: Stay updated with the latest ecommerce trends, technologies, and customer preferences to introduce innovative solutions and improvements to the ecommerce ecosystem.

Preferred candidate profile

Educational Background: Bachelors/Masters degree in Business, Marketing, Ecommerce, or a related field.

Experience: 7+ years of experience in Ecommerce management, preferably in the jewellery or luxury retail industry.

Technical Skills: Strong understanding of ecommerce platforms (Magento, Shopify, etc.), web analytics (Google Analytics), SEO, and digital marketing strategies.

Analytical Skills: Ability to analyze complex data, generate insights, and drive performance improvements.

Leadership: Proven experience in leading and managing teams, with strong communication and interpersonal skills.

Customer-Centric: Deep understanding of customer behaviors, needs, and expectations, particularly in luxury or high-involvement products like jewellery.

Interested candidates may send their resumes to recruitment@vaibhavjewellers.in

Mobile: 7032964432 / 9177403020