Vagaro - Transaction Fraud Analyst (3-7 yrs)

About Vagaro Technologies Pvt Ltd:

- Vagaro is a leading technology platform empowering business with seamless payment processing and fraud prevention solutions.

- As we continue to scale, we are looking for a Transaction Fraud Strategist to help us detect and mitigate fraudulent activities, protecting both our merchants and customers.

- This role is ideal for a data-driven professional with a strong background in fraud prevention, risk analysis, and transaction monitoring.

- You'll play a pivotal role in identifying suspicious behavior, optimizing fraud strategies, and ensuring compliance with regulatory standards.

Perks We Offer:

- We believe in fostering a healthy work environment that encourages work-life balance and nurtures employee well-being.

As part of our commitment to your growth and satisfaction, we are pleased to offer the following perks:

- 5-day workweek.

- Yearly performance bonus.

- Leave encashment.

- Maternity leave provisions.

- Comprehensive Mediclaim coverage for family.

- 15 paid leaves.

- 11 Public Holidays.

Work-life balance initiatives:

- Engaging Fun-Friday activities.

- Engaging Tech-Friday activities.

- Art of Living Stress management workshop.

- Relaxing library and gaming zones.

- Flexible work schedule.

Job Description:

- The Transaction Fraud Strategist will be responsible for mitigating and preventing transaction fraud losses.

- Working closely with cross-functional teams, you will analyze transactional data, identify patterns, and develop proactive measures to mitigate risks.

- You will also collaborate with internal and external stakeholders to stay ahead of emerging fraud trends and implement innovative solutions to combat fraud effectively.

Responsibilities:

- Monitor transactional activity across multiple payment channels to detect fraud patterns and unauthorized transactions.

- Investigate suspicious accounts and activities, using data analysis and fraud detection tools to assess risk.

- Analyze large datasets to identify emerging fraud trends, vulnerabilities, and areas of improvement in risk mitigation strategies.

- Develop and maintain fraud detection rules to optimize the balance between fraud prevention and customer experience.

- Perform chargeback analysis, identifying root causes and implementing proactive measures to reduce losses.

- Work with data science and engineering teams to enhance fraud detection models, incorporating machine learning and behavioral analytics.

- Ensure compliance with industry regulations, card network rules, and internal risk policies.

- Collaborate with customer support to assist with fraud-related inquiries and merchant risk assessments.

- Maintain and report key fraud metrics, providing insights to leadership for continuous fraud strategy improvement.

- Stay ahead of industry fraud trends, researching new fraud schemes, regulatory changes, and fraud prevention best practices.

- Contribute to process automation, optimizing fraud review workflows to improve efficiency and scalability.

- Support escalations and high-priority fraud investigations, working cross-functionally with legal, compliance, and external partners when needed.

Skills:

- 3+ years of experience in fraud prevention, transaction monitoring, risk analysis, or financial crime investigations.

- Strong analytical skills, with experience working with large datasets to detect fraud patterns (SQL, Power BI, or similar tools).

- Knowledge of payment processing systems, card network chargebacks, and industry best practices in fraud risk management.

- Familiarity with fraud detection tools and machine learning-driven fraud models (e.g., CyberSource, Ekata, or similar).

- Experience investigating financial fraud, including identity theft, synthetic identities, and merchant fraud schemes.

- Understanding of AML, KYC, and compliance regulations related to fraud risk management.

- Ability to work cross-functionally, collaborating with risk, product, compliance, and operations teams.

- Detail-oriented and investigative mindset, with strong problem-solving skills and a proactive approach to fraud prevention.

- Excellent communication skills, with the ability to document findings and present insights effectively.

Preferred Qualifications:

- Experience working in fintech, payments, or e-commerce fraud prevention.

- Knowledge of regulatory frameworks like PCI DSS, AML regulations, or card network risk requirements.

- Certifications such as CFE (Certified Fraud Examiner) or CAMS (Certified Anti-Money Laundering Specialist) are a plus.