Vagaro Technologies - Transaction Fraud Strategist (4-7 yrs)

About Vagaro Technologies Pvt Ltd:

At Vagaro Technologies Pvt Ltd, we are committed to developing an all-in-one business management platform and a powerful online marketplace catering to the salon, spa, and fitness industries. With great pride, we disclose that our cloud-based software is trusted by over 4,50,000 professionals and 84,000+ businesses in the United States, Canada, UK, and Australia, empowering them to efficiently manage all aspects of their operations. Furthermore, Vagaro offers consumers the convenience of searching for and booking services within their local community. Our platform is renowned for its user-friendly interface and seamless compatibility across various devices.

Perks We Offer:

- We believe in fostering a healthy work environment that encourages work-life balance and nurtures employee well-being.

- As part of our commitment to your growth and satisfaction, we are pleased to offer the following perks:

- 5-day workweek.

- Yearly performance bonus.

- Leave encashment.

- Maternity leave provisions.

- Comprehensive Mediclaim coverage for family.

- 15 paid leaves.

- 11 Public Holidays.

Work-life balance initiatives:

- Engaging Fun-Friday activities.

- Engaging Tech-Friday activities.

- Art of Living Stress management workshop.

- Relaxing library and gaming zones.

- Flexible work schedule.

Job Description:

- The Transaction Fraud Strategist will be responsible for mitigating and preventing transaction fraud losses.

- Working closely with cross-functional teams, you will analyze transactional data, identify patterns, and develop proactive measures to mitigate risks.

- You will also collaborate with internal and external stakeholders to stay ahead of emerging fraud trends and implement innovative solutions to combat fraud effectively.

Responsibilities:

- Monitoring Portfolio and Transactions to spot and forecast risky behavior that could lead to losses for Vagaro and our users.

- Develop and implement comprehensive fraud prevention strategies and tactics to detect and prevent fraudulent transactions across multiple channels and payment methods.

- Utilize risk management tools and systems to analyze transactions.

- Conduct thorough investigations to pinpoint patterns, trends, and anomalies suggestive of fraudulent behavior and act on suspicious transactions.

- Analyze customer behavior to identify new fraud trends to develop and implement comprehensive fraud prevention strategies and tactics to detect and prevent fraud across multiple channels and payment methods.

- Collaborate with internal teams, including Engineering, Product Management, and Customer Support, to enhance fraud detection capabilities and optimize fraud prevention processes.

- Stay abreast of industry trends, regulatory requirements, and emerging fraud threats to proactively identify and address potential risks.

- Utilize advanced analytics and machine learning techniques to develop predictive models and algorithms for fraud detection and risk assessment.

- Monitor key performance indicators (KPIs) and metrics related to fraud detection and prevention and implement continuous improvement initiatives to enhance effectiveness and efficiency.

- Collaborate with external partners, vendors, and industry organizations to share insights, best practices, and strategies for combatting fraud.

- Other duties as assigned.

Qualifications:

- Proven experience (4+ years) in fraud prevention, risk management, or related roles within the financial services, payment processing, or e-commerce industries.

- Strong analytical skills and proficiency in data analysis tools and techniques, including SQL, Power BI, and data visualization software.

- Experience working with large-scale transactional data sets and familiarity with fraud detection tools and technologies.

- Knowledge of fraud prevention regulations, industry standards, and compliance requirements.

- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.

- Demonstrated ability to think strategically, identify opportunities, and drive initiatives to achieve business objectives.

- Strong problem-solving skills and the ability to analyze complex issues and develop innovative solutions.

- You are passionate about Risk Prevention.

- You possess curiosity and drive to investigate anomalies, aiming to identify and address root cause.

- You are not afraid to make tough decisions and swiftly learn from them, leveraging data to inform your decision-making process.

- Understanding the challenges inherent in establishing a new business, you carefully balance enforcement actions with considerations for user experience.

- Your passion for data analysis empowers you to proficiently assess information, facilitating well-informed business decisions.

- You are great at explaining complicated ideas clearly and working well with others, helping create a friendly and cooperative workplace.