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8 Vaave Jobs
Relationship Manager
Vaave
posted 3+ weeks ago
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Flexible timing
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Job Description
Relationship Manager
- Customer Portfolio Management: Manage a portfolio of 150 customers comprising Schools and Higher Educational Institutions in India and proactively engage with decision-makers and SPOCs to understand their pain points, challenges, and expectations.
- Customer Retention and Satisfaction: Retain customers to ensure continued Annual Recurring Revenue and identify potential churn risks and implement corrective actions.
- Customer Engagement: Keep customers updated on product adoption, ensure necessary resources are provided, and maintain regular touchpoints with SPOCs and decision-makers, including QBR meetings with the Customer Success Manager.
- Training and Support: Facilitate active participation of customers in the Alumni Leadership Program for training and address customer support queries promptly and ensure adequate assistance.
- Cross-Team Coordination: Collaborate with onboarding, support, finance, and success teams to resolve customer issues seamlessly at every phase of the journey.
- In-Person Meetings and Business Growth: Visit customer offices or institutions for in-person meetings and generate referrals and identify upselling opportunities.
- Whom Are We Looking For
- Communication Skills: Must communicate effectively via calls, emails, and WhatsApp to maintain strong client relationships.
- Entrepreneurial Mindset: Should take initiatives and provide solutions or process improvement suggestions actively.
- Ownership: Exhibit complete ownership of allocated customers and coordinate internally to ensure satisfaction.
- Problem-Solving Skills: Ability to identify pain points quickly and devise actionable solutions to address them.
- Adaptability: Demonstrate flexibility in addressing urgent customer requirements and effectively managing evolving needs, feedback, and process adjustments.
- Data-Driven Mindset: Analyze customer data and trends to identify risks and opportunities, using insights to inform decision.
- Have strong conviction about the idea of Vaave
- Build and maintains trust and strong relationships with customers
- Ability to learn and grow
- Ambitious, patient truly committed to building new relationships
- Love for challenges and talking to new people
- Excellent written and verbal communication skills
- Strong business acumen
Employment Type: Full Time, Permanent
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