Add office photos
All Filters
4 Vaave Jobs
Relationship Manager
Vaave
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Relationship Manager
Apply Now
Responsibilities: - Customer Portfolio Management: Manage a portfolio of 150 customers comprising Schools and Higher Educational Institutions in India and proactively engage with decision-makers and SPOCs to understand their pain points, challenges, and expectations.
- Customer Retention and Satisfaction: Retain customers to ensure continued Annual Recurring Revenue and identify potential churn risks and implement corrective actions.
- Customer Engagement: Keep customers updated on product adoption, ensure necessary resources are provided, and maintain regular touchpoints with SPOCs and decision-makers, including QBR meetings with the Customer Success Manager.
- Training and Support: Facilitate active participation of customers in the Alumni Leadership Program for training and address customer support queries promptly and ensure adequate assistance.
- Cross-Team Coordination: Collaborate with onboarding, support, finance, and success teams to resolve customer issues seamlessly at every phase of the journey.
- In-Person Meetings and Business Growth: Visit customer offices or institutions for in-person meetings and generate referrals and identify upselling opportunities.
- Whom Are We Looking For
- Communication Skills: Must communicate effectively via calls, emails, and WhatsApp to maintain strong client relationships.
- Entrepreneurial Mindset: Should take initiatives and provide solutions or process improvement suggestions actively.
- Ownership: Exhibit complete ownership of allocated customers and coordinate internally to ensure satisfaction.
- Problem-Solving Skills: Ability to identify pain points quickly and devise actionable solutions to address them.
- Adaptability: Demonstrate flexibility in addressing urgent customer requirements and effectively managing evolving needs, feedback, and process adjustments.
- Data-Driven Mindset: Analyze customer data and trends to identify risks and opportunities, using insights to inform decision.
- Have strong conviction about the idea of Vaave
- Build and maintains trust and strong relationships with customers
- Ability to learn and grow
- Ambitious, patient truly committed to building new relationships
- Love for challenges and talking to new people
- Excellent written and verbal communication skills
- Strong business acumen
1 to 3 years of Experience in Client Interaction Role
Remuneration: INR 3.0 - 3.6 LPA
Hyderabad (In Office Only)
Employment Type: Full Time, Permanent
Read full job description What people at Vaave are saying
Relationship Manager salary at Vaave
reported by
2
employees
with 1-8
years exp.
₹3.3
L/yr - ₹4.3
L/yr
24%
less
than the average Relationship Manager Salary in India
View more details
What Vaave employees are saying about work life
based on 9 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Vaave Benefits
View more benefits
Compare Vaave with
Bosch Global Software Technologies
Compare
24/7 Customer
Compare
Compare
Microsoft Corporation
Compare
SAP
Compare
Thomson Reuters
Compare
Infinx
Compare
VMware Software
Compare
Chetu
Compare
OpenText Technologies
Compare
Zoho
Compare
Dassault Systemes
Compare
eClinicalWorks
Compare
Temenos
Compare
Globant
Compare
Ebix Software India
Compare
ivy
Compare
Financial Software & Systems
Compare
Petpooja
Compare
IBS Software Services
Compare
Similar Jobs for you
Share an Interview