Customer Support Specialist

Job Summary:

We are seeking a dedicated Customer Support Executive to provide exceptional customer service, address inquiries, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, a customer-first attitude, and the ability to resolve issues effectively across various channels.

Key Responsibilities:

Customer Assistance: Respond promptly to customer inquiries via calls, emails, and messages.

Issue Resolution: Address customer complaints, provide solutions, and ensure timely follow-up.

Product Guidance: Offer information on products, features, and services to assist customers in making informed decisions.

Order Management: Assist customers with order placements, tracking, cancellations, and refunds.

Customer Relationship Management: Build rapport, gather feedback, and ensure customer satisfaction.

Upselling and Cross-Selling: Recommend additional products or services when appropriate.

Knowledge Sharing: Stay updated on company offerings, policies, and procedures to provide accurate information.

Feedback Analysis: Share customer feedback with relevant teams to improve services.

Documentation: Maintain logs of customer queries and prepare regular service reports.

Qualifications:

• Bachelors/Masters in any discipline (preferred).
• Proven experience in customer service or support roles.
• Strong communication, problem-solving, and interpersonal skills.
• Familiarity with CRM software and customer support tools.
• Self-motivated, empathetic, and detail-oriented.

Languages:

Hindi (Mandatory)

Kannada (Mandatory)

English (Fluent)