Process Executive

Job Summary:

Process, verify, gather client applications and documentation. Communicate and provide excellent client service and resolve any inquiries or concerns promptly.

Key Responsibilities:

Planning:

• Clock in/out as per your schedule.
• Plan your assigned files or tasks as per the team lead instructions.
• Clarify your doubts or questions if any with the team lead before start of your day.
• Plan your tasks for the next day before clocking out.

File processing:

• Creating email accounts for the clients to communicate with the immigration authorities as needed.
• Creating government portal accounts or GC keys for the clients if required with the immigration authorities.
• Updating the login credentials of the email accounts and portal accounts created in the internal communication tool (e.g: Chanty, slack or CRM) under the client channel.
• Verify whether we received all the documents as per the company checklist from the client.
• Email client or inform admin to collect the missing documents from the clients.
• Fill the company PIF (Personal Information Form) and collect information if required such as personal, education, family, travel history and other information.
• Verify the authenticity of the documents and also check for any errors which may include grammatical, spelling mistakes etc.,
• Organizing the required documents for the visa as per the regulations or guidelines prescribed by the management.
• Confirm the answers for statutory questions.
• Filling of application forms or portal data by verifying the original documents provided by the client without any mistakes or errors.
• Arrange, merge and compress the documents as per the upload list.
• Edit the submission letters as per the client’s case scenario or as per the instructions of the team lead.
• Update all the work completed in the channel and assign or inform to the next team member to continue.
• If assigned upload the documents in the portals and inform the team lead.
• Collect the payment details for the application fees and update in the internal communication.
• Upload, transmit, pay the fees and submit the application.
• Receive the submission confirmation, payment receipt and update in the client folder.
• Email to the client or inform to the admin of the submission.
• Check every day in the portal and email accounts for any messages from the government bodies. Inform admin of any updates immediately and act accordingly.
• Inform clients and make sure they complete the required tasks such as biometrics, medicals, PCC's or ADR with in the due time.
• Update any information changes to the government through portals or web forms or email as the case may be.
• Check for approvals or refusals to the team. Close the file as per the process.

Learning:

• Keep yourself updated with the rules of the immigration.

Communication:

• Communicate clearly and precisely with the team and clients.

Desired Candidate Profile:

• At least 1 yr. of relevant or office experience is preferred and training will be provided for the right candidate.
• Detail oriented, proactive, initiative and team player.
• Strong verbal and written communication skills in English, Telugu, and Hindi.
• Excellent customer service and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Knowledge of visa application processes will be a strong advantage.
• Basic knowledge of accounting and payment handling processes.
• Strong computer skills and ability to adapt to new software and tools.
• Intermediate experience in MS office including Word, Excel, PowerPoint and other general software such as Adobe.

Education Requirements:

• Bachelor's degree or Diploma in business or commerce is preferable but opportunity will be given to anyone with Bachelors, good experience and communication skills.

Salary:

• INR 1,50,000 to INR 2,50,000 per annum + Bonus/Incentive on every successful file.
• Negotiable based on experience.

How to Apply:

Interested candidates can send their updated resume to jobsatabroadvisas@gmail.com with the subject line "Application for Process Executive/Consultant - Abroad Visas".

Note: Only candidates selected for the interviews will be contacted.

Join our team and help make dreams of overseas opportunities a reality!