Assistant Store Manager

Ushodaya Supermarket is looking for Assistant Store Manager to join our dynamic team and embark on a rewarding career journey

The Assistant Store Manager assists the Store Manager in managing the store's overall operations to achieve company goals and objectives

They are responsible for supervising staff, maintaining customer satisfaction, managing inventory, and ensuring the store meets operational and financial targets

Key Responsibilities:Staff Management:Supervise, train, and mentor store employees

Schedule shifts and assign tasks to staff members

Conduct performance evaluations and provide feedback

Address employee concerns and resolve conflicts

Ensure staff adhere to company policies and procedures

Customer Service:Ensure exceptional customer service standards are maintained

Resolve customer complaints and issues in a professional manner

Assist customers with product inquiries, purchases, and returns

Train staff to provide knowledgeable and courteous service

Inventory Management:Monitor and manage inventory levels to prevent overstocking or stockouts

Coordinate with suppliers and vendors to ensure timely restocking of products

Conduct regular inventory counts and reconcile discrepancies

Implement inventory control measures to minimize losses due to theft or damage

Sales and Revenue:Drive sales by motivating staff and implementing sales strategies

Set sales targets and monitor progress toward achieving them

Analyze sales data and trends to identify opportunities for growth

Upsell products and promote store promotions to increase revenue

Operational Tasks:Oversee store opening and closing procedures

Ensure the store is clean, organized, and well-maintained

Manage cash handling procedures and ensure accuracy in transactions

Monitor security systems and prevent theft or losses

Administrative Duties:Prepare and analyze sales reports, budgets, and other financial documents

Assist in creating work schedules and managing payroll

Participate in meetings with upper management and provide reports on store performance

Collaborate with the Store Manager on decision-making processes

Qualifications:High school diploma or equivalent; a bachelors degree in business or related field is a plus

Proven experience in retail management, preferably in a similar role

Strong leadership and interpersonal skills

Excellent communication and customer service abilities

Ability to analyze sales data and trends

Proficient in using computer systems and retail software

Ability to work flexible hours, including evenings, weekends, and holidays