32 US Voice Process Jobs in Kolkata

Introduction: We are looking for an enthusiastic and experienced US Voice Accent Trainer to join our BPO team. The primary focus of this role is to train our customer service agents to effectively communicate with US clients, improving their accent, pronunciation, and overall spoken English skills. The ideal candidate will have experience in training agents for BPO environments, with a strong emphasis on accent neutralization and voice modulation.

Key Responsibilities:

• Provide voice and accent training to BPO employees, focusing on neutralizing regional accents and improving clarity, pronunciation, and fluency in American English.
• Design and deliver customized training sessions based on client requirements and employee learning needs.
• Conduct regular assessments and mock calls to evaluate employee progress in terms of accent neutrality, pronunciation, and effective communication.
• Guide employees in mastering US accent-related aspects such as stress, intonation, rhythm, and pitch to sound more natural in conversations with US-based clients.
• Create and deliver instructional materials, including audio-visual resources, interactive activities, and exercises, tailored to employees' specific challenges.
• Offer constructive feedback and actionable steps to help employees improve their voice modulation, pronunciation, and communication skills.
• Monitor and track the progress of employees through regular evaluations and provide feedback on areas for improvement.
• Collaborate with Team Leaders and Managers to understand specific challenges faced by .

Requirements:

• Bachelor's degree in Linguistics, Communication, TESOL, or a related field (or equivalent experience).
• Proven experience in accent training, speech therapy, or language instruction, preferably in a BPO environment.
• In-depth knowledge of US English pronunciation, phonetic patterns, and neutral American accent techniques.
• Experience in conducting voice and accent training for non-native English speakers in a corporate or customer service setting.
• Strong understanding of BPO dynamics and communication expectations when dealing with US clients.
• Ability to provide one-on-one coaching as well as group training sessions.
• Excellent verbal and written communication skills, with a clear and confident speaking style.
• Ability to assess the needs of agents and create tailored training programs accordingly.
• Strong interpersonal skills and the ability to motivate employees to improve their performance.
• Patience, empathy, and an adaptable teaching style to suit different learning needs.

Preferred Skills:

• Familiarity with BPO performance metrics and customer interaction expectations.
• Ability to work in a fast-paced, dynamic environment with tight timelines.
• Familiarity with using online training tools and platforms.
• Experience in training professionals for accent neutralization and communication effectiveness in a customer-facing role.