Boomi Support Engineer Senior

As a Boomi Support Engineer, having 3-6 years of experience, you will play a crucial role in assisting customers with technical issues related to the Boomi integration platform. You will be responsible for diagnosing and resolving problems, providing guidance on best practices, and ensuring a positive customer experience.

Key Responsibilities

• Technical Support: Provide prompt and effective technical support to customers experiencing issues with the Boomi integration platform.
• Issue Resolution: Diagnose and troubleshoot customer-reported issues, ensuring timely and accurate resolution.
• Customer Communication: Maintain clear and concise communication with customers, keeping them informed about the status of their support tickets and providing updates on issue resolution progress.
• Knowledge Sharing: Contribute to the knowledge base by documenting common issues, solutions, and best practices to facilitate efficient problem resolution.
• Collaboration: Work closely with cross-functional teams, including development and other stakeholders to escalate and resolve complex issues.
• Continuous Improvement: Proactively identify areas for improvement in processes, tools, and documentation to enhance overall customer support effectiveness.

Qualifications

• Prior experience in technical support or a similar role, preferably with expertise in integration platforms.
• Familiarity with Boomi or similar integration tools or strong knowledge in Java/ APIs.
• Solid understanding of integration concepts, RESTful APIs, web services, and XML/JSON data formats.
• Experience working with databases
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications in Boomi or integration technologies are a plus.