Manager Cloud Operations

Role Description:
As a Manager, Cloud Tenant Management Operations, you play a crucial role in ensuring that products are delivered efficiently and meet client expectations. Heres a detailed role description:
Project Management: Oversee the delivery process from start to finish, including planning, scheduling, risk management, and resource allocation.
Stakeholder Communication: Maintain regular communication with stakeholders to ensure alignment and manage expectations.
Team Coordination: Work closely with cross-functional teams, including product managers, engineers, designers, and quality assurance, to ensure smooth delivery.
Impediment Removal: Identify and remove obstacles that may hinder the delivery process.
Performance Tracking: Monitor progress and make necessary adjustments to keep the project on track.
Quality Assurance: Ensure that the delivered products meet the required quality standards.
Documentation: Maintain detailed documentation of the delivery process and any changes made.

Responsibilities:
Design and implement short- and long-term strategic plans to ensure operations capacity meets existing and future requirements.
Develop, implement, and maintain policies, procedures, and associated training plans for operational management.
Participate in the development of cloud operations strategies in collaboration with the cross functional stakeholders.
Establish KPIs for service level agreements, SLI and workload. Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
Establish and maintain regular communications with the cross function stakeholders for effective decision-making pertinent operations activities.
Manage new implementation, including assigning, creating task and delivery dates

Qualifications:
BE/BTECH or equivalent with 8 - 10 years experience managing and delivering operations design and operational excellence in a 24x7x365 cloud environment supporting enterprise Applications.

Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
5 years successful leadership and mentoring of an operations team, preferably in a global environment.
Strong experience in systems scaling and best of breed architecture in a cloud environment, including knowledge of application integration, scaling of cloud technologies, server scaling with knowledge of current and emerging system trends, and application scaling.
Hands-on experience in performance tuning and capacity planning.
Knowledge of public cloud (preferably GCP) and Linux environment.
PM Methodology certification is an advantage
Advanced working knowledge of Excel, PowerPoint.
Working experience of creating KPI reports, Power point presentations and status reports is a must.
Strong verbal, written and presentation skills combined with the ability to lead group discussions and explaining complex solutions is a must.
Detail-oriented and must have an aptitude for solving unstructured problems. The role will require the ability to extract data from various sources and to design/construct/execute complex analyses to finally come up with data/reports that help solve the business problem.
Demonstrated experience in preparing and executing presentations of technical and business level data.
Identify the activities/best practices for each process and coordinate with Process SMEs to collate data and document them
Experience in interpreting the applicability of local and federal laws/regulations to company operations.