Loan Officer - Housing Loans

Lead Generation - Identify quality leads from existing customer base /open market by conducting various events and activities

Assessment of leads - Evaluate the leads generated by analyzing credit histories & property evaluation by adhering to internal and external regulations

Acquire new Housing Loans (HL) Secured home loans customers from open market / cross sell to existing customers

Monitor installment payments and collections of customers

Deepen relationship with the existing customers by cross-selling Ujjivans products as per the profile & need of the customers

SIZE OF THE ROLE

CAPEX / OPEX Budgets resting with the role

Total Buying / Procurement

Total Revenue

Portfolio Managed

• Number of vendors / consultants
• Number of portfolio products
• Volume of products and services
• Quantity of equipment / stocks / projects / etc.
• Credit files received / underwritten
• Volume of new hires onboarded
• Volume of recruitment etc .

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

Achieve the set targets on HL-Secured Loans in terms of open market acquisition and existing customer conversion

Maintain database of prospects, meet select prospects and manage the relationship thereafter

Follow up on leads provided by call centre/ liabilities team within defined TAT

Cross sell other products of Ujjivan and pass quality leads to respective officers/staff

Share customer insights/product related feedback with the Cluster Manager HL

Coordinate with Products & Marketing department to carry out marketing drives that are assigned and catchment areas for HL secured loans

Customer

Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services and establish professional relationship with them, with a long term perspective

Conduct the appraisal process of potential customers in a courteous manner without compromising quality

Guarantee confidential treatment of all the information gathered from customers

Internal Process

Carry out the pre and post-loan activities related to Unsecured loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT & prioritize the repayment of loans to preserve the portfolio quality

Visit the customers business and home to do the assessment/evaluation, following the Operations Manual procedures. Analyze and evaluate the loan applications, to determine the situation of the business, establish the risks, determine the capacity of repayment and the adequate loan amount for the customers needs, and also evaluate the family situation and stability

Visit the guarantor/collateral contact, explain about his/her role during the loan term

Cooperate with the credit department in case of identifying discrepancies or problems in customers information, reports, etc. through CRM Microfinance.

Inform the customer about the Credit Committee decision

Coordinate with Liabilities team if applicable, to ensure bank accounts are opened/activated to disburse the loan amount and necessary standing instructions to repay monthly disbursements

Perform loan utilization check and follow up on the disbursed loans, especially of the ones not paying on time

In case of arrears, visits customers and guarantors for the loan recovery and coordinate with collections officer to update the status periodically

Learning & Innovation

Maintain up to date knowledge of Unsecured loans as well as a working knowledge of other products offered in the branch

Inform Branch Head about the demand in his/her assigned area as well as on the competition on a regular basis in consultation with CRM Microfinance.

Ensure adherence to training man-days/ mandatory training programs for self

Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines

Qualifications

Graduate, preferably in commerce and related streams

Experience

Preferred experience of 2-4 years in banking, asset products sales or collection

Functional Skills

Knowledge of Banking sector

Knowledge on individual lending - Secured loans/asset products and third party products

Basic Computer knowledge (MS Office, Outlook) / Ease of technology usage (tablet)

Sales and marketing skills across multiple products

KYC norms/guidelines for secured loans

Credit Assessment/Appraisal

Communication Skills - fluent in the local language & English

Behavioral Skills

Multiple product selling skills

Time management

Customer relations management

Achievement/performance oriented

Possesses good interpersonal skills

Documentation skills

Willingness to travel & relocation as per business requirements and career opportunities

Competencies Required

Building Relationship

Driving Change

Planning & Organizing

Collaboration