Key Account Manager - B2B SaaS/Logistics Tech (1-3 yrs)

Position: Key Account Manager.

Location: Delhi/Bangalore/Mumbai.

Working Days: Monday - Friday

Work Timings: 10 am -7 PM

Experience Required: 1-3 years

Client: Leading Supply Chain Visibility Startup.

Salary: 10-12 LPA.

Looking for candidates with prior experience of working in B2B SaaS/Logistics Tech Companies.

About Our Client:

- The physical goods we consume everyday(think dairy, snacks, furniture, clothing, electronics, automobiles etc.) are sourced, manufactured, stored, and moved across a highly intricate supply chain before they can reach us.

- The brands that operate these supply chains find it difficult to adhere to promised delivery times, meet customer expectations or control operations costs.

- Our Client , one of the world's leading multimodal supply chain visibility providers, helps brands across the globe optimize operations, reduce logistics costs and delight customers.

- Our best-in-class visibility platform helps businesses gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail).

- Over 75 large enterprises like Philips, Flipkart, Xiaomi, Diageo, Kuehne Nagel, Ultratech Cement, Myntra, Swiggy Instamart and Mahindra.

- Logistics rely on Our Client to ensure efficiency in their everyday operations.

Position:

- We are seeking a versatile professional with a blend of client management and customer success skills.

- You will be responsible for managing key client accounts, fostering long term relationships, ensuring customer satisfaction, and driving the successful implementation of our solutions.

Responsibilities:

- Serve as the primary point of contact for key clients, building and maintaining long-term relationships.

- Oversee both strategic account management and customer success initiatives to ensure seamless integration.

- Monitor client projects through regular meetings, provide updates to senior management, and ensure timely deliveries.

- Prepare and negotiate proposals, including pricing models tailored to client needs, and manage account goals.

- Train clients on existing products and services while ensuring smooth implementation and usage.

- Collaborate with internal teams, including product and engineering, to provide feedback and suggest product improvements.

- Handle client queries and complaints, providing innovative solutions to meet their needs in a timely manner.

- Develop processes for continuous improvement in client service and project execution.

- Identify and mitigate at-risk accounts to reduce churn and improve overall customer satisfaction.

- Coach and manage a team of customer success executives and operations executives, ensuring alignment with client needs.

- Set up and monitor KPIs to measure success and ensure 100% client requirement conformance.

- Travel to client locations when necessary to understand their needs, provide training, and build stronger relationships.

Requirements:

- 1-2 years of experience in client-facing roles such as account management, customer success, or business operations.

- Experience in B2B SaaS operations preferred, with at least 1 year of management experience.

- Bachelor's/Master's degree from a Tier-1 Institute; MBA preferred.

- Excellent communication and presentation skills for engaging with senior executives and clients.

- A deep understanding of technology-based products and the ability to explain them simply to clients.

- Strong analytical and problem-solving skills, with the ability to juggle multiple tasks and projects.

- Experience in implementing systems and processes for continuous client service improvement.

- Knowledge of supply chain management (SCM) is a plus.

- Ability to work autonomously, take initiative, and be highly organized.

- Creative thinking and a proactive approach to introducing new concepts and innovations.

- Our team comprises ambitious, reliable and witty people who love to play around; while getting the job done.

- We are looking for smart and adventurous people who relish an opportunity to solve intricate problems.

- If you want to make an impact with your work, then Our Client is the right place for you.

- Looking for more reasons to join the Our Client rocketship? We'll give you 13!.

Employee Stock Options:

- Take a slice of the pie and grow with us.

- Comprehensive Health Cover For you.

- Personal Development BudgetUpskill yourself, we've got the bill.

- Flexible Working Hours Set your own work hours.

- Open door policy No to cubicles.

- Yes to the Open door policy.

- Generous Parental Leave Cause work comes second sometimes.

- Documented Equal Pay Policy Since we're in 2024!.

- Education Assistance Let us help you soar to new heights.

- Work Autonomy Enjoy complete ownership over your work.

- Employee Life Skill Training Program Regular sessions on tax saving, investments, mental well-being, health and Fitness etc.

- Company Outings Unwind with teammates.

- Work can wait.

- Paid time off Because your well-being is our priority.