2 Turito Jobs

JD for the Relationship Manager

- Managing the customer base of 300 parents/students.

- Responding to customer queries promptly and accurately, via phone, email, or chat.

- Coordinating with subject teachers and students to ensure classes are conducted as scheduled.

- Coordinating with all stakeholders as and when required for class rescheduling.

- Gathering feedback from parents, students, and teachers to improve class functioning processes.

- Maintaining strong relationships with students and parents, ensuring renewals, upsells, and cross-sells of Turito's products, while meeting retention/renewal revenue targets.

- Responsible for churn control and maintaining a high customer retention percentage.

- Maintaining a tracker of ongoing and upcoming classes, along with communication logs through phone, chat, email, and other channels.

- Adhering strictly to Turito's processes in responding to client issues.

- Gathering customer feedback and sharing it with teachers and relevant departments for issue resolution.

- Creating an inspiring team environment with open communication.

- Setting clear goals, delegating tasks, and setting TAT (Turnaround Time).

- Monitoring team performance and enabling development opportunities through participation in various initiatives.

- Preparing development plans for team members and tracking their implementation.

- Listening to team members' feedback and resolving conflicts, if any.

- Suggesting and implementing team-building activities.

- Having a customer-centric approach.

- Working with the team on resolving customer queries promptly.

- Conducting quality audits of existing processes and reporting process gaps to immediate managers.

Requirements:

- Experience as a Relationship Manager in EdTech or similar role for 1-3 years.

- Experience using CRM tools will be an added advantage.

- Excellent communication and problem-solving skills.

- Multi-tasking abilities.

- Patience when handling tough cases.

Education Qualification:

- Graduate in any discipline with good communication and written skills.

- Timings: Need to work as per the Morning/Night rotational shift.