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7,154 Turing Jobs

Support Engineer

0-3 years

Remote

1 vacancy

Support Engineer

Turing

posted 3+ weeks ago

Job Role Insights

Flexible timing

Job Description

  • Keep up-to-date with changing technology trends and share the knowledge with others
  • Maintain the quality, accuracy, and thoroughness of the technical support
  • Help customers and teammates through tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed error reporting, and documentation
  • Tackle complex problems with customer sites, themes, and platforms relating to WordPress internals at scale
  • Handle fast-moving situations and one-off projects involving complex dependencies, multiple partners, and tight timeframes
  • Observe and relay chances to make the platform, services, and other offerings more appealing
  • Build and update the internal and customer-facing documentation

Job Requirements:

  • Bachelor s/Master s degree in Computer Science (or equivalent experience)
  • Deep knowledge of WordPress and the underlying code
  • Prior experience with the theme, plugin, block editor, or e-commerce
  • Experience with WP-CLI, WordPress hooks and filters, imports, etc.
  • Strong understanding of the Web; including familiarity with HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and SVN or Git
  • Experience working primarily in a customer-facing role, including support and training
  • The ability to communicate clearly and concisely
  • Self-starter traits with a passion for initiative and seeing things through to completion
  • High level of curiosity and the desire to learn
  • Proficiency and eloquence in written English
  • Additional spoken or written languages can be beneficial



Employment Type: Full Time, Permanent

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What people at Turing are saying

What Turing employees are saying about work life

based on 219 employees
87%
97%
98%
69%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Turing Benefits

Work From Home
Team Outings
Soft Skill Training
Job Training
Education Assistance
International Relocation +6 more
View more benefits

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