Support Engineer

• Keep up-to-date with changing technology trends and share the knowledge with others
• Maintain the quality, accuracy, and thoroughness of the technical support
• Help customers and teammates through tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed error reporting, and documentation
• Tackle complex problems with customer sites, themes, and platforms relating to WordPress internals at scale
• Handle fast-moving situations and one-off projects involving complex dependencies, multiple partners, and tight timeframes
• Observe and relay chances to make the platform, services, and other offerings more appealing
• Build and update the internal and customer-facing documentation

Job Requirements:

• Bachelor s/Master s degree in Computer Science (or equivalent experience)
• Deep knowledge of WordPress and the underlying code
• Prior experience with the theme, plugin, block editor, or e-commerce
• Experience with WP-CLI, WordPress hooks and filters, imports, etc.
• Strong understanding of the Web; including familiarity with HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and SVN or Git
• Experience working primarily in a customer-facing role, including support and training
• The ability to communicate clearly and concisely
• Self-starter traits with a passion for initiative and seeing things through to completion
• High level of curiosity and the desire to learn
• Proficiency and eloquence in written English
• Additional spoken or written languages can be beneficial