Senior WFM Specialist

At TTEC, we re all about the Human Experience. Elevated. As a Senior Specialist - Workforce Management Planning in Ahmedabad , you ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You ll be Doing
Have a passion to solve work puzzles Are you looking for an opportunity to experience something new each day In this role, y oull bring your creativity and individuality to make sure correct staffing is in place and proper adjustments are made based on the clients needs. With a passion to continuously improve processes, yo u ll analyze and compare staffing and revenue reports from the past to prepare daily, weekly, and mo nthly repor t s to make recommendations for upcoming months. Enjoy thinking about the big picture and planning for the future to support the team and clients You ll make sure scheduling policies are followed as you survey the landscape for what s ahead a nd support the business in this key planning role.

You ll report to the Manager . You ll impact the business , the teams you support , and the various departments that you partner with on a consistent basis through your analysis and recommendations .

D u ring a Typi cal Day, You ll

• Pinpoint areas for improvement through monitoring call volumes , managing agent staffing , scheduling processes, and forecasting future needs for a successful client program

• Use your knowledge and understanding of client needs to analyze and prepare staffing reports while comparing new information to old reports

• Forecast and recommend staffing headcounts on a long-term basis

• Bring y our time management and organizational skills to manage multiple, complex, on going tasks

• Work across many departments to implement existing and new processes built for success

What You Bring to the Role

• 2 years or more data analysis experience

• Associate degree, technical school or equivalent work experience

• Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks

• Solution-oriented mindset

• Understanding, interpreting, and manipulating data for reporting

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership

• Diverse and community minded organization

• Career-growth and lots of learning opportunities for aspiring minds

• And yes... all the competitive compensation, performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you