Collection Executive

1Job Summary.

We are seeking a highly motivated and detail-oriented individual to join our team as a Collections Executive. The Collections Executive will be responsible for managing the collection efforts of outstanding accounts receivable balances. This position requires excellent communication skills, a strong attention to detail, and the ability to effectively negotiate with clients to secure payment.

2.Roles & Responsibilities.

Collection Management: Initiate and maintain contact with clients regarding overdue payments. Negotiate payment plans and settlements with clients to resolve outstanding balances. Monitor accounts to identify delinquent payments and proactively address collection issues.

Communication: Communicate effectively with clients via phone, email, and written correspondence to ensure prompt payment. Provide excellent customer service while addressing client inquiries and concerns regarding outstanding balances.

Documentation: Maintain accurate and up-to-date records of all collection activities and client interactions. Prepare and send collection letters and statements as necessary.

Reporting: Generate weekly and monthly reports on collection activities, outstanding balances, and collection trends. Provide regular updates to management regarding the status of accounts receivable and collection efforts.

Resolution: Investigate and resolve discrepancies in payments and billing issues. Collaborate with internal departments such as billing and accounts receivable to resolve client disputes and ensure timely payment.

Compliance: Ensure compliance with company policies and procedures, as well as state and federal regulations related to debt collection practices. Stay informed about changes in collection laws and regulations and implement necessary updates to collection practices.

3.Qualifications.

1. Education: Bachelors degree in finance, Accounting, Business Administration, or related field preferred.
2. Experience: Minimum of 2 years of experience in collections or accounts receivable management. Proven track record of successful collection efforts and negotiation skills. Experience working with accounting software and proficiency in Microsoft Excel.
3. Communication Skills: Excellent verbal and written communication skills. Ability to effectively communicate with clients from diverse backgrounds and resolve conflicts diplomatically.
4. Organizational Skills: Strong organizational skills with the ability to manage multiple priorities and meet deadlines. Attention to detail and accuracy in maintaining records and documentation.
5. Analytical Skills: Strong analytical and problem-solving skills. Ability to analyse data to identify collection trends and develop strategies for improving collection efforts.
6. Interpersonal Skills: Ability to work independently as well as part of a team. Strong interpersonal skills with the ability to build rapport and maintain positive relationships with clients and colleagues.
7. Adaptability: Flexibility to adapt to changing priorities and business needs. Ability to thrive in a fast-paced and dynamic work environment.