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The Red Hat Workplace Technology Operations team is looking for a System Administrator to join us remotely in India. In this role, you will provide essential support/solutioning for Red Hat's critical IT infrastructure, applications, and core services, specifically associated with mail infrastructure, routing, and email security. Youll focus on solutions and technology areas like virtualized hosts, containerization, email, email security, data storage, backup and recovery, resiliency, mail endpoint systems and routing, etc. Additionally, you will research new technologies and leverage optimization techniques to ensure that systems operate efficiently.

What will you do:

• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.

• Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use
• Deploy infrastructure with Ansible Automation Platform both on premise and within AWS EC2

• Troubleshoot and manage architecture within Workplace Technology and the larger organization.
• Assist in innovation through the use of Red Hats technologies that are new or still in the development pipeline
• Assist with the management of our mail routing architecture, mail endpoint services, and various spam prevention/email security tools and services.
• Respond to security incidents, manage requests, handle alerts, and provide on-call support to ensure rapid and effective resolution of security threats and system issues.
• Address vulnerability assessments and actively work on mitigating identified security vulnerabilities to enhance overall system resilience and security.
• Resolve bugs, performance problems, and other issues with production applications and services.

What will you bring:

• 3+ years of experience working as a support, sustaining, or development engineer or other directly related experience
• Bachelor's degree in computer science, management information systems, information technology or a related field
• Linux system administration experience, including system installation, configuration, and maintenance
• Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
• Exceptional customer service orientation and ability to present ideas and solutions in user-friendly language
• Excellent interpersonal, verbal, and written communication skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Fundamental Linux troubleshooting skills
• Working technical knowledge of coding languages like Ansible, Python, and shell scripting
• Basic knowledge of Linux (RPM based), postfix, spam controls, network protocols, and Linux file structure
• Experience with Git

The following is considered a plus:

• Red Hat certifications such as Red Hat Certified Systems Administrator (RHCSA), Red Hat Ansible Automation
• Familiarity with technologies like Kubernetes, Linux Containers, Red Hat OpenShift Container Platform, Red Hat OpenShift Virtualization Red Hat Ansible Automation Platform or Ansible Tower, and Amazon Web Services (AWS).