Manager Software Engineering

About the Role

The Sr Site Reliability Engineer is an architect-level senior technical resource with expertise spanning both operations (50%) and infrastructure engineering (50%) domains. The role supports 24x7 delivery of Hosted and SaaS applications to global Fortune 500 clients at cloud scale.

Role & responsibilities

WHAT YOU WILL DO

Architect toolsets and methodologies to ensure consistency across non-production and production environments, fully automate/execute deployments, and mature cloud capabilities.

• Monitor system health, performance, reliability, and implement proactive measures to prevent downtime
• Lead and mentor junior members of the team.
• Architect, manage, and fully support 24x7 production environments with cloud-scale Hosted and SaaS applications.
• Provide on-call support to cross-functional follow-the-sun teams supporting production.
• Maintain subject matter expertise across infrastructure domains and product portfolio: databases, applications, systems, networking, storage, etc.

WHO YOU ARE

• Bachelors Degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• Excellent written, oral, and interpersonal communication skills.
• 7-10 years of experience managing systems in a 24x7 production environment.
• Hands-on system engineering skills. Ability to administer and support Windows and Linux.
• Broad network engineering and/or security expertise. Ability to support firewalls, load balancers, routers, switches, etc. (e.g., Cisco, F5, etc.).
• Experience supporting a range of web servers (IIS, Apache, Tomcat) and database technologies (SQL Server, Oracle, etc.)
• Extensive knowledge on observability and application performance monitoring best practices, KPIs/metrics on cloud platforms.
• Experience with monitoring tools (Sumo Logic, Logic Monitor, etc.)
• Experience using enterprise ticketing systems and tools (Salesforce, Remedy, JIRA, TFS).

At our core, Trintechers stand committed to fostering a culture rooted in our core values Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.